Senior Workforce Management Lead - Forecasting & Scheduling

Concentrix; Makati; In loco; PHP 2.000.000 - 3.000.000; Tempo pieno

Descrizione del lavoro

Concentrix is seeking a Sr. Manager Workforce Management in Makati to lead a team that develops accurate forecasts, capacity plans, schedules, and intraday management to support staffing and performance goals.

The role focuses on delivering timely workforce strategies and ensuring alignment with client needs and Concentrix financial targets. The position requires a four-year degree with extensive experience in forecasting, capacity planning, scheduling, and people leadership.

Competenze

• Associate's degree in related field from a four-year college or university with more than seven years of relevant experience (with at least two years of Progressive Management Experience) preferred
• Experience with forecasting, capacity planning and scheduling software tools
• Excellent communication skills, both written and verbal.

Mansioni

• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met
• Lead the development of forecasts, resource plans, and schedules for new programs
• Mentor, coach and provide direction to a team of employees

Conoscenze

Forecasting

Capacity planning

Scheduling

Team leadership

MS Office

Communication

Mentoring

Project prioritization

Formazione

Associate's degree

Bachelor's degree preferred

Strumenti

Forecasting software

Descrizione del lavoro

Concentrix is seeking a Sr. Manager Workforce Management in Makati to lead a team that develops accurate forecasts, capacity plans, schedules, and intraday management to support staffing and performance goals.

The role focuses on delivering timely workforce strategies and ensuring alignment with client needs and Concentrix financial targets. The position requires a four-year degree with extensive experience in forecasting, capacity planning, scheduling, and people leadership.