Senior Workforce Forecaster & Capacity Planner

Ubiquity; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) to join our team. You will manage global seat allocation for agents, consolidate data across programs, and ensure accuracy through data analysis, partnering with WFM Delivery, Operations and support groups on centralized reporting and seat capacity.

The role requires hands-on experience with MIS/WFM, forecasting, VBA, SQL, dashboards, and advanced Excel; a strong attendance record and willingness to work onsite and

Qualifications

• Minimum 2 years of MIS/WFM experience with scheduling, forecasting and capacity planning.
• Experience extracting data from CMS and reporting platforms.
• Ability to automate tasks and reports to reduce cycle time and defects.
• Proficiency in Excel, G Suite, and MS Office; VBA/SQL skills.
• Experience developing dashboards with visualizations.

Responsibilities

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyses gathered data and ensures utmost accuracy.
• Works with WFM Delivery, Operations and other Support groups on centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing.

Skills

Forecasting

Capacity planning

MIS/WFM experience

Problem solving

Tools

CMS data extraction

Excel

G Suite

SQL

VBA

Macros

Pivot charts

Job description

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) to join our team. You will manage global seat allocation for agents, consolidate data across programs, and ensure accuracy through data analysis, partnering with WFM Delivery, Operations and support groups on centralized reporting and seat capacity.

The role requires hands-on experience with MIS/WFM, forecasting, VBA, SQL, dashboards, and advanced Excel; a strong attendance record and willingness to work onsite and