Senior Workforce Forecaster & Capacity Planner

Ubiquity; Taguig; On-site; PHP 550,000 - 900,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst to manage global seat allocation for agents and consolidate data across programs. You will analyze data for accuracy and partner with WFM Delivery, Operations, and other support groups on centralized reporting and seat capacity.

The role requires MIS/WFM experience with scheduling, forecasting, and capacity planning, plus advanced Excel, VBA, SQL, and data visualization skills. On-site work and graveyard shifts are expected.

Qualifications

• 2+ years in MIS/WFM with scheduling, forecasting and capacity planning.
• Experience extracting data from CMS and reporting platforms.
• Experience automating manual tasks/reports to reduce cycle time.
• Advanced skills in Excel, VBA and data visualization tools.
• Strong attendance, ability to work onsite and graveyard shifts.

Responsibilities

• Manage global seat allocation for agents.
• Consolidate data across all programs and ensure accuracy.
• Analyze data and deliver centralized reporting on seat capacity.
• Collaborate with WFM Delivery, Operations and other support groups.
• Assist WFM Planner on sizing for new programs.

Skills

MIS/WFM experience

Scheduling

Forecasting

Capacity planning

Excel

Data visualization

Time management

Prioritization

Graveyard shift

Tools

CMS data extraction

SQL

VBA

Macros

Pivot charts

Linked data visualization

G Suite Apps

Job description

Ubiquity is seeking a Senior Workforce Analyst to manage global seat allocation for agents and consolidate data across programs. You will analyze data for accuracy and partner with WFM Delivery, Operations, and other support groups on centralized reporting and seat capacity.

The role requires MIS/WFM experience with scheduling, forecasting, and capacity planning, plus advanced Excel, VBA, SQL, and data visualization skills. On-site work and graveyard shifts are expected.