Senior Workforce Analyst Forecaster And Capacity Planner

Tap Growth ai; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) who embodies Head, Heart, Hustle. You will manage global seat allocation for agents, consolidate data, and ensure accuracy across programs.

The role requires 2+ years MIS/WFM experience, CMS data extraction, automation of reports, and strong Excel/G Suite skills. You will collaborate with WFM Delivery, Operations and other teams and support new program sizing.

Qualifications

• 2+ years MIS/WFM experience including scheduling, forecasting, and capacity planning.
• Experience extracting data from CMS and other reporting platforms.
• Automates manual tasks and reports to reduce cycle time and defects.
• Advanced skills with G Suite, Excel and MS Office.
• Knowledge of VBA, SQL, macros, linked data, pivot charts.
• Experience building dashboards with visualization.

Responsibilities

• Manage global seat allocation for agents.
• Consolidation of data across all programs.
• Analyzes gathered data and ensures utmost accuracy.
• Works with WFM Delivery, Operations and other Support groups on centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing.

Skills

MIS/WFM

Data extraction

Automation

G Suite

Excel

MS Office

VBA

SQL

Macros

Dashboards

Visualization

Tools

CMS

Reporting platforms

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst (Forecaster & Capacity Planner) you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyzes gathered data and ensures utmost accuracy.
• Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing

What We’re Looking For:

• Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
• Experience in extracting data from CMS and other reporting platforms.
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Advance user of G Suite Apps, Excel and other MS Office applications.
• Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
• Experience in developing dashboards with useful visualization.
• Must have a good attendance record.
• Amenable to work onsite and graveyard shifts.
• Excellent time management and prioritization skills.

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.