Senior Workforce Analyst Forecaster And Capacity Planner

Ubiquity; Manila; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst (Forecaster & Capacity Planner) to join our team. You will manage global seat allocation for agents, consolidate data across programs, and ensure accuracy through data analysis, partnering with WFM Delivery, Operations and support groups on centralized reporting and seat capacity.

The role requires hands-on experience with MIS/WFM, forecasting, VBA, SQL, dashboards, and advanced Excel; a strong attendance record and willingness to work onsite and

Qualifications

• Minimum 2 years of MIS/WFM experience with scheduling, forecasting and capacity planning.
• Experience extracting data from CMS and reporting platforms.
• Ability to automate tasks and reports to reduce cycle time and defects.
• Proficiency in Excel, G Suite, and MS Office; VBA/SQL skills.
• Experience developing dashboards with visualizations.

Responsibilities

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyses gathered data and ensures utmost accuracy.
• Works with WFM Delivery, Operations and other Support groups on centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing.

Skills

Forecasting

Capacity planning

MIS/WFM experience

Problem solving

Tools

CMS data extraction

Excel

G Suite

SQL

VBA

Macros

Pivot charts

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst (Forecaster & Capacity Planner) you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyzes gathered data and ensures utmost accuracy.
• Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing

What We’re Looking For:

• Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
• Experience in extracting data from CMS and other reporting platforms.
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Advance user of G Suite Apps, Excel and other MS Office applications.
• Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
• Experience in developing dashboards with useful visualization.
• Must have a good attendance record.
• Amenable to work onsite and graveyard shifts.
• Excellent time management and prioritization skills.

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.