Senior Workforce Analyst (Forecaster & Capacity Planner)

Ubiquity Global Services, Inc.; Taguig; On-site; PHP 446,400 - 892,800; Full time

Job summary

Ubiquity Global Services, Inc. in Manila is seeking a Senior Workforce Analyst who will manage global seat allocation for agents, consolidate data across programs, and ensure accuracy in analyses.

You will collaborate with WFM Delivery, Operations and other support groups to drive centralized reporting and seat capacity. The role requires 2+ years in MIS/WFM, data extraction from CMS, automation of manual tasks, advanced Excel and VBA/SQL skills, and the ability to develop dashboards with clear

Qualifications

• 2+ years in MIS/WFM with scheduling/forecasting basics.
• Experience extracting data from CMS and reporting platforms.
• Ability to automate manual tasks and reports to reduce cycle time.
• Advanced proficiency in G Suite, Excel and MS Office.
• Knowledge of VBA, SQL, macros and data visualization.
• Experience creating dashboards with meaningful visuals.
• Strong attendance record and willing to work onsite and graveyard shifts.
• Excellent time management and prioritization skills.

Responsibilities

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyze gathered data and ensures utmost accuracy.
• Work with WFM Delivery, Operations and other Support groups on centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing.

Skills

MIS/WFM experience

Scheduling knowledge

Forecasting

Capacity planning

Data extraction

Automation

G Suite

Excel

MS Office

VBA/SQL

Dashboards

Attendance

On-site

Graveyard shifts

Time management

Tools

CMS

Pivot charts

Visualization tools

VBA

SQL

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Senior Workforce Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Manage the global seat allocation for agents.
• Consolidation of data across all programs.
• Analyze gathered data and ensures utmost accuracy.
• Work with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting and seat capacity.
• Assist WFM Planner on new program sizing.

What We’re Looking For:

• Minimum 2 years of experience in MIS/WFM role with basic understanding of scheduling, forecasting and capacity planning.
• Experience in extracting data from CMS and other reporting platforms.
• Experience in automating task / reports that are manual to reduce cycle time and defects.
• Advance user of G Suite Apps, Excel and other MS Office applications.
• Knowledge in VBA, SQL, macros, linked data, pivot chart and visualization tools.
• Experience in developing dashboards with useful visualization.
• Must have a good attendance record.
• Amenable to work onsite and graveyard shifts.
• Excellent time management and prioritization skills.

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!