Senior Wireless Engineer – L3 Escalation (Hybrid)

SCALIS; Manila; Hybrid; PHP 5,614,000 - 8,110,000; Part time

Job summary

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to own the most challenging P1/P2 incidents in a global Cisco enterprise environment. This role operates during US EST hours, mentoring L2 engineers and leading technical bridges.

You will perform deep-dive troubleshooting on Cisco 9800 WLC, RF fundamentals, and core network protocols, while driving RCA for long-term health, and creating documentation for the team. This is a hybrid contractor position with global impact.

Qualifications

• Senior wireless technical support with L3 experience.
• Hands-on Cisco 9800 WLC and RF fundamentals.
• Experience with high-severity incident management and RCA.
• Familiarity with ITIL and ServiceNow workflows.

Responsibilities

• L3 Escalation Mastery: final escalation point for complex wireless issues across global sites.
• Incident Leadership: own high-severity wireless incidents end-to-end and coordinate with stakeholders.
• Deep-Dive Troubleshooting: resolve issues related to Cisco 9800 WLC, roaming, 802.1X, RF performance.
• Proactive Optimization: drive RCA for recurring incidents to improve network health.
• Knowledge Leadership: create and maintain technical docs, SOPs, and guides for L1/L2 teams.

Skills

Cisco WLC

802.11 standards

TCP/IP

DHCP

DNS

VLANs

BGP/OSPF

ITIL/ServiceNow

RF troubleshooting

Tools

Ekahau

AirMagnet

Cisco DNA Center

Prime Infrastructure

Job description

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to own the most challenging P1/P2 incidents in a global Cisco enterprise environment. This role operates during US EST hours, mentoring L2 engineers and leading technical bridges.

You will perform deep-dive troubleshooting on Cisco 9800 WLC, RF fundamentals, and core network protocols, while driving RCA for long-term health, and creating documentation for the team. This is a hybrid contractor position with global impact.