Wireless Network Support Engineer (T2)

Bold Business; Philippines; On-site; PHP 1,850,709 - 3,084,515; Full time

Job summary

Bold Business is seeking a Tier 2 Wireless Network Support Engineer in the Philippines to provide daily support for Cisco-based wireless environments. The ideal candidate will have hands-on experience with Cisco 9800 controllers and be skilled at troubleshooting wireless issues. Responsibilities include Tier 2 support for wireless connectivity, provisioning Access Points, and collaborating with global IT teams during EST hours. Familiarity with networking fundamentals and experience in support roles are essential to succeed in this position.

Qualifications

• Experience with Cisco 9800 controllers is a primary requirement.
• Familiarity with networking fundamentals including TCP/IP and VLANs is required.
• Hands-on experience in support or operations role is a must.

Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Troubleshoot Access Points in a Cisco environment.
• Assist with tasks in ServiceNow for adding or updating APs.

Skills

Hands-on experience with Cisco 9800 controllers

Good understanding of AP provisioning

Basic wireless troubleshooting

Networking fundamentals (TCP/IP, VLANs, DHCP, DNS)

Experience in support or operations role

Tools

Cisco Prime Infrastructure

Cisco DNA Center

Job description

About The Role

We are seeking a Tier 2 Wireless Network Support Engineer to provide day‑to‑day support and troubleshooting for a Cisco‑based wireless environment. This role focuses mainly on Cisco 9800 Wireless LAN Controllers and Access Point provisioning. The ideal candidate is comfortable troubleshooting wireless issues and working with global IT teams.

Key Responsibilities

• Provide Tier 2 support for wireless connectivity and performance issues.
• Provision, onboard, and troubleshoot Access Points in a Cisco environment.
• Support and troubleshoot Cisco 9800 Wireless LAN Controllers (WLCs).
• Assist with basic change requests in ServiceNow for adding or updating APs.
• Investigate client connection issues and wireless performance problems.
• Work collaboratively with global teams during EST hours.
• Document resolutions and update knowledge base articles.
• Escalate complex issues to senior engineers.

Qualifications

• Hands‑on experience with Cisco 9800 controllers (primary requirement).
• Good understanding of AP provisioning and basic wireless troubleshooting.
• Working knowledge of Cisco wireless environments (9500/9800 a plus).
• Familiarity with networking fundamentals (TCP/IP, VLANs, DHCP, DNS).
• Experience working in a support or operations role.

Preferred Certifications

• Exposure to Cisco Prime Infrastructure or Cisco DNA Center.
• Experience in automotive or manufacturing environments.
• ITIL basics or understanding of change control.