Hybrid Senior Network Escalation Engineer - MSP Networking

ECI; Hinoba-an; Hybrid; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits first of month

Pet insurance

401K with employer match

Job summary

ECI is seeking a Senior Network Escalation Engineer to join our Managed Services team. The role involves 24x7 monitoring support, hands-on troubleshooting of Cisco, Palo Alto, Fortinet devices, and VPNs, plus coordinating with clients across industries.

This hybrid position requires a self-motivated professional who can manage complex issues, design network strategies, and drive projects to completion in a fast-paced environment.

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education.
• At least 12 years of experience in network support and delivering network projects.
• CCIE or equivalent high-level certifications preferred.

Responsibilities

• Provide customer support to clients globally, including incident management.
• Troubleshoot complex network issues across routing, switching, VPN, and security devices.
• Collaborate with teams to resolve cases requiring specialized expertise.
• Lead network design and project scoping for client deployments.
• Participate in weekly client calls and drive timely resolutions.

Skills

12+ years exp

CCIE

Cisco Meraki

Cisco ISR/Catalyst

Palo Alto

SonicWall

FortiGate

VPN Knowledge

Networking skills

Communication

Education

Bachelor's Degree in related field

Tools

Meraki

GlobalProtect

AnyConnect

Job description

ECI is seeking a Senior Network Escalation Engineer to join our Managed Services team. The role involves 24x7 monitoring support, hands-on troubleshooting of Cisco, Palo Alto, Fortinet devices, and VPNs, plus coordinating with clients across industries.

This hybrid position requires a self-motivated professional who can manage complex issues, design network strategies, and drive projects to completion in a fast-paced environment.