Wireless Network Engineer (L3/T3 Escalation)

SCALIS; Manila; Hybrid; PHP 5,614,000 - 8,110,000; Part time

Job summary

Bold Business is seeking a Senior L3 Wireless Technical Support Specialist to own the most challenging P1/P2 incidents in a global Cisco enterprise environment. This role operates during US EST hours, mentoring L2 engineers and leading technical bridges.

You will perform deep-dive troubleshooting on Cisco 9800 WLC, RF fundamentals, and core network protocols, while driving RCA for long-term health, and creating documentation for the team. This is a hybrid contractor position with global impact.

Qualifications

• Senior wireless technical support with L3 experience.
• Hands-on Cisco 9800 WLC and RF fundamentals.
• Experience with high-severity incident management and RCA.
• Familiarity with ITIL and ServiceNow workflows.

Responsibilities

• L3 Escalation Mastery: final escalation point for complex wireless issues across global sites.
• Incident Leadership: own high-severity wireless incidents end-to-end and coordinate with stakeholders.
• Deep-Dive Troubleshooting: resolve issues related to Cisco 9800 WLC, roaming, 802.1X, RF performance.
• Proactive Optimization: drive RCA for recurring incidents to improve network health.
• Knowledge Leadership: create and maintain technical docs, SOPs, and guides for L1/L2 teams.

Skills

Cisco WLC

802.11 standards

TCP/IP

DHCP

DNS

VLANs

BGP/OSPF

ITIL/ServiceNow

RF troubleshooting

Tools

Ekahau

AirMagnet

Cisco DNA Center

Prime Infrastructure

Job description

Wireless Network Engineer (L3/T3 Escalation)

BOLD Business

2 months ago

Hybrid

Contractor

Intermediate or Experienced

About BOLD Business

About the job

Role Summary:

We are seeking a Senior L3 Wireless Technical Support Specialist to serve as the ultimate technical authority for a global Cisco enterprise environment. In this high-visibility role, you will own the most challenging P1/P2 incidents, mentor L2 engineers, and drive the root cause analysis (RCA) that keeps our global infrastructure stable. This is a mission-critical position operating during US Eastern Standard Time (EST).

Key Responsibilities:

• L3 Escalation Mastery: Act as the final escalation point for complex wireless issues across multiple global enterprise sites.
• Incident Leadership: Own high-severity (P1/P2) wireless incidents end-to-end, leading technical bridges and coordinating with global stakeholders.
• Deep-Dive Troubleshooting: Resolve sophisticated issues related to Cisco 9800 WLC, client roaming, 802.1X authentication, and RF performance.
• Proactive Optimization: Lead Root Cause Analysis (RCA) for recurring incidents to drive long-term network health and reduce downtime.
• Knowledge Leadership: Create and maintain high-level technical documentation, SOPs, and troubleshooting guides to mentor the L1/L2 teams.

Technical Requirements:

• Expert WLC Knowledge: Deep hands-on experience with Cisco 9800 or large-scale AireOS environments.
• Protocol Authority: Solid mastery of 802.11 standards (a/b/g/n/ac/ax) and RF fundamentals.
• Network Foundation: Strong expertise in TCP/IP, DHCP, DNS, VLANs, and BGP/OSPF routing.
• ITIL Operations: Experience working within ServiceNow for incident, change, and problem management.

Preferred Qualifications (The "Nice-to-Haves"):

• Experience with Cisco DNA Center (Catalyst Center) or Prime Infrastructure.
• Proficiency with RF optimization tools like Ekahau or AirMagnet.
• Relevant certifications: CCNP Wireless, CCIE, or CWNA.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.