Senior VIP Travel Consultant

CASTO TRAVEL PHILIPPINES, INC.; Cebu City; On-site; PHP 350,000 - 550,000; Full time

Benefits offered by this job

Competitive salary

Training & development

Collaborative team

Job summary

Join Casto Travel Philippines, Inc. as a Senior VIP Travel Consultant to support business travelers with complex itineraries and air ticketing needs.

You will handle international bookings, schedule changes, refunds, and provide fast, accurate service across phone, email, and chat channels. The role requires strong customer service, air ticketing knowledge, and experience with Sabre GDS; proficiency in MS Office and Salesforce is a plus.

Qualifications

• 5+ years of Corporate Travel or Travel Account experience (TMC or BPO).
• Sabre GDS experience preferred; Galileo/Amadeus or other GDS experience is an advantage.
• Strong knowledge of air ticketing, fares, exchanges, refunds, and reissues.
• Experience booking international and complex itineraries.
• Strong customer service, communication, and problem-solving skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Proficiency in Microsoft Office and Outlook; Salesforce experience is a plus.
• Flexible to work on a shifting schedule.

Responsibilities

• Book, issue, exchange, reissue, and refund domestic and international air tickets.
• Manage complex itineraries, including multi-city and international travel.
• Handle flight schedule changes, cancellations, and last-minute travel requests.
• Research and recommend the best flight routes, fares, and ticketing options.
• Manage seat assignments and other flight-related requests.
• Maintain accurate reservation records and communicate updates to the travel team.
• Monitor active bookings and proactively resolve booking-related issues.
• Deliver fast, accurate, and high-quality service in a fast-paced travel environment.
• Delivering outstanding customer service via phone, email, and chat.

Skills

5+ years corporate travel experience

International itineraries

Air ticketing knowledge

Customer service & communication

Multitasking in fast-paced environment

Flexible to shifting schedule

Tools

Sabre GDS

Microsoft Office

Outlook

Salesforce

Job description

Ready to Build Exceptional Travel Experiences?

Join Casto as a Senior VIP Travel Consultant and help business travelers navigate the world with seamless, cost-effective travel solutions. If you're passionate about travel, customer service, and delivering excellence, we want you on our team!

We're Looking for Someone With:

• 5+ year of Corporate Travel or Travel Account experience (TMC or BPO)

• Sabre GDS experience preferred (Galileo, Amadeus, or other GDS experience is an advantage)

• Strong knowledge of air ticketing, fares, exchanges, refunds, and reissues

• Experience booking international and complex itineraries

• Strong customer service, communication, and problem-solving skills

• Ability to multitask in a fast-paced environment while maintaining accuracy

• Proficiency in Microsoft Office and Outlook; Salesforce experience is a plus

• Flexible to work on a shifting schedule

Your Role Includes:

• Book, issue, exchange, reissue, and refund domestic and international air tickets.

• Manage complex itineraries, including multi-city and international travel.

• Handle flight schedule changes, cancellations, and last-minute travel requests.

• Research and recommend the best flight routes, fares, and ticketing options.

• Manage seat assignments and other flight-related requests.

• Maintain accurate reservation records and communicate updates to the travel team.

• Monitor active bookings and proactively resolve booking-related issues.

• Deliver fast, accurate, and high-quality service in a fast-paced travel environment.

• Delivering outstanding customer service via phone, email, and chat

• Meeting service levels while ensuring compliance with company and client standards

Why Join Casto?

• Competitive salary and benefits

• Paid training and career development opportunities

• Join a collaborative team supporting global corporate travelers