Senior US Loan Servicing SME | Onsite Ortigas
Emapta
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Benefits offered by this job
Job summary
Emapta is hiring a Loan Servicing Specialist for US accounts, based onsite in Ortigas. You will manage accurate account administration, handle borrower inquiries via phone and email, and maintain CRM records while meeting quality and productivity targets.
The role emphasizes independent work, attention to detail, and collaboration with global teams. Night shift with weekends off offers competitive rewards and professional growth opportunities.
Qualifications
- Hands-on loan servicing experience with U.S. loan accounts preferred.
- Strong knowledge of loan servicing operations and payment processing.
- Experience handling loan-related customer concerns via phone and email.
- Excellent English communication and customer service skills.
- Proficiency in CRM and MS Office; AI familiarity is a plus.
Responsibilities
- Provide professional customer support for loan servicing inquiries via phone and email.
- Resolve borrower inquiries, account requests, and payment concerns.
- Maintain accurate customer records and update CRM systems.
- Coordinate with internal teams to resolve complex issues and escalations.
- Ensure compliance with procedures and quality standards.
- Suggest process improvements to boost borrower satisfaction.
Skills
Tools
Job description
Emapta is hiring a Loan Servicing Specialist for US accounts, based onsite in Ortigas. You will manage accurate account administration, handle borrower inquiries via phone and email, and maintain CRM records while meeting quality and productivity targets.
The role emphasizes independent work, attention to detail, and collaboration with global teams. Night shift with weekends off offers competitive rewards and professional growth opportunities.
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