Junior Loan Servicer | Onsite | Ortigas | Night Shift | Day 1 HMO

Emapta; Mandaluyong; On-site; PHP 357,000 - 502,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive salary package

Night differential pay

Prime Ortigas office location

Salary Advance Program

Job summary

Emapta is hiring a Junior Loan Servicer to support US loan servicing from its Ortigas office. You will deliver account support, help with payment arrangements, and maintain proactive borrower communications, contributing to higher borrower satisfaction and smoother lending operations.

The role requires at least 3 years of loan servicing experience, strong customer service and communication skills, and familiarity with AI-enabled omnichannel tools.

Qualifications

• Minimum of 3 years of relevant experience in loan servicing, preferably in a Team Leader or SME capacity.

Responsibilities

• Deliver exceptional borrower support and handle inquiries professionally and empathetically.
• Handle inbound and outbound calls related to loan servicing and account concerns.
• Coordinate with internal teams to resolve complex borrower issues and escalate when needed.
• Maintain accurate records of borrower communications and servicing activities.

Skills

Customer service

Verbal communication

Written communication

Attention to detail

Independent work

Tools

AI-enabled omnichannel solutions

Job description

Drive Exceptional Borrower Support Across US Loan Servicing

Your expertise can make financial decisions easier for US borrowers! Become a Junior Loan Servicer at Emapta and deliver exceptional loan servicing through account support, payment assistance, and proactive communication. Help improve borrower satisfaction, strengthen lending operations, and grow your long-term global career within Emapta's top 1% talent community.

Job Overview

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, St. Francis Building, Ortigas

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Performance-based commissions for top performers
• Night differential pay to maximize your earnings
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Professional Experience

• Minimum of 3 years of relevant experience in loan servicing, preferably in a Team Leader or Subject Matter Expert (SME) capacity

Customer Service & Communication Skills

• Strong customer service skills, with the ability to address borrower inquiries professionally and empathetically
• Excellent verbal and written communication skills, with the ability to explain complex loan information clearly and effectively

Technical & Organizational Skills

• High proficiency in software applications, including AI-enabled omnichannel solutions
• Strong attention to detail, organizational skills, and ability to manage multiple tasks accurately and efficiently
• Proven ability to work independently and collaborate effectively with colleagues in a fast-paced environment

Your Daily Tasks

Borrower Support & Customer Service

• Deliver exceptional customer service by addressing borrower inquiries, concerns, and requests promptly and effectively.
• Handle inbound and outbound calls to assist borrowers with loan servicing inquiries and account-related concerns.
• Conduct occasional outbound calls for accounts up to 15 days past due, with an emphasis on borrower assistance rather than collections activities.
• Proactively contact borrowers who approach loan maturity to discuss available payment arrangements and loan payoff options.

Loan Servicing Systems & Documentation

• Utilize AI-enabled omnichannel tools to manage borrower interactions, coordinate service requests, and support loan servicing workflows.
• Maintain accurate and detailed records of borrower communications, account updates, and servicing activities.
• Update loan servicing systems promptly to ensure accurate account information and reliable documentation.

Internal Coordination & Issue Resolution

• Collaborate with internal teams to resolve complex borrower concerns, address account discrepancies, and manage escalated servicing issues.
• Coordinate with relevant departments to ensure timely and effective resolution of borrower requests.

Compliance & Process Improvement

• Stay informed about loan servicing policies, internal procedures, and applicable regulatory requirements.
• Identify opportunities to improve the borrower experience, streamline servicing workflows, and strengthen operational efficiency.

About the Client

LendSwift is a US-based financial services company focused on simplifying access to personal financing through digital lending solutions. They connect borrowers with installment loan options and provide a streamlined online application experience. Their services emphasize accessible financing, clear repayment information, and efficient loan processes. With a commitment to convenience, responsiveness, and borrower support, they help individuals navigate financial decisions confidently. Through technology-enabled services and customer-focused operations, LendSwift continues to make financial assistance more accessible, efficient, and convenient for borrowers nationwide.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.