Servicing Travel Advisor IV, Private Client Services

JP Morgan Chase; Manila; On-site; PHP 558,000 - 893,000; Full time

Job summary

JP Morgan Chase Travel is seeking a Service Travel Advisor IV in Manila to deliver exceptional service to travel clients. You will book travel, resolve issues promptly, and liaise with vendors to meet client expectations.

Strong conflict management and CRM skills are essential to navigate challenging situations. The role emphasizes attention to detail, analytical thinking, and leveraging travel technology to optimize the end-to-end process for high-profile clients during booking and itinerary

Qualifications

• At least 3 years of native Sabre GDS experience in travel.
• Proven ability to coordinate and fulfill travel bookings per client preferences and firm standards.
• Experience using travel management tech to optimize the process.
• Demonstrated conflict management and CRM skills to de-escalate issues.
• Analytical thinking to organize and evaluate travel logistics and client feedback.
• Understanding of customer experience and travel tech to enhance the end-to-end journey.

Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring alignment with preferences and standards.
• Use travel management technology to optimize the process from booking to final itinerary.
• Identify and resolve complex travel issues, leveraging conflict management and CRM to de-escalate.
• Analyze logistics and client feedback to propose improvements and new solutions.
• Maintain relationships with vendors, negotiating to meet and exceed client expectations.
• Communicate effectively with high-profile and VIP clients.

Skills

Sabre GDS

Travel bookings

Conflict management

Customer relationship management

Vendor liaison

Travel technology tools

Tools

Travel management software

Booking systems

Job description

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.

As a Service Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Must have at least 3 years of native Sabre GDS experience in the travel industry.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey

Preferred qualifications, capabilities, and skills

• Private client services or luxury leisure travel experience
• After hours or emergency helpdesk experience
• Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence.