Senior Tier 3 IT Support Lead

Outsourcey; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Flexible work arrangements with industry leaders

Job summary

A leading BPO company in the Philippines is looking for an experienced IT Support Manager to provide Tier 3 support for complex issues and lead a team of IT specialists. You will manage critical incidents, oversee system maintenance, and develop SOPs to enhance service delivery. Candidates must have over 5 years of IT support experience and proven leadership skills. This role offers a competitive salary and opportunities for growth and development in a dynamic environment.

Qualifications

• 5+ years of experience in IT support, with at least 2 years in a Tier 3 role and 1-2 years of team leadership or management experience.
• Extensive knowledge of IT systems, networks, hardware, and software.
• Strong leadership and team management skills, with proven mentoring capabilities.

Responsibilities

• Provide Tier 3 support for complex technical issues.
• Manage and document critical incidents, ensuring timely resolution.
• Oversee maintenance, monitoring, and upgrading of IT systems.

Skills

IT support experience

Leadership skills

Problem-solving

Process development

Job description

A leading BPO company in the Philippines is looking for an experienced IT Support Manager to provide Tier 3 support for complex issues and lead a team of IT specialists. You will manage critical incidents, oversee system maintenance, and develop SOPs to enhance service delivery. Candidates must have over 5 years of IT support experience and proven leadership skills. This role offers a competitive salary and opportunities for growth and development in a dynamic environment.