Tech Operations Lead: AI-Driven Support & Systems

51Talk Philippines; Pasig; On-site; PHP 1,000,000 - 1,500,000; Full time

Job summary

A leading educational technology company is seeking an IT Supervisor to lead the technical support team in the Philippines. The candidate will supervise service delivery, conduct performance monitoring, and ensure the reliability of systems. They should have 7-9 years of technical support experience, with a minimum of 5 years in a leadership role. A Bachelor's degree in IT or a related field is required. This role offers a chance to enhance support efficiencies using advanced technologies.

Qualifications

• 7-9 years of experience in technical support or IT operations.
• 5 years in a supervisory or team leadership role.
• Advanced knowledge of computer troubleshooting.

Responsibilities

• Supervise the technical support team in providing support.
• Monitor service requests to ensure timely resolution.
• Assist in developing standard procedures.

Skills

Leadership

Technical troubleshooting

Communication

Data analysis

Problem-solving

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Tools

Windows operating systems

AI tools

Networking concepts

Job description

A leading educational technology company is seeking an IT Supervisor to lead the technical support team in the Philippines. The candidate will supervise service delivery, conduct performance monitoring, and ensure the reliability of systems. They should have 7-9 years of technical support experience, with a minimum of 5 years in a leadership role. A Bachelor's degree in IT or a related field is required. This role offers a chance to enhance support efficiencies using advanced technologies.