Senior Telesales Agent (Appointment Setter)

Allied Fusion Services, Inc.; Cebu City; Sur place; PHP 240 000 - 360 000; Plein temps

Résumé du poste

Allied Fusion Services, Inc. is seeking a Senior Tele Sales Agent (Appointment Setter) to proactively engage prospective travel agency partners, qualify leads, and schedule appointments for our Sales Representatives.

You will be the first contact, delivering information about products and services with a focus on exceptional customer experience. The role requires at least 2 years in appointment setting or telesales, strong English communication, and solid CRM and MS Office skills.

Qualifications

• Bachelor's degree preferred in business, marketing, communications, or related field.
• Minimum 2 years in appointment setting, telesales, telemarketing, or sales support.
• Experience in travel industry or with travel agencies is a plus.
• Proven track record of achieving sales or appointment-setting targets.

Responsabilités

• Develop a strong understanding of the company's products and value propositions.
• Conduct outbound calls to prospective travel agencies using assigned lead lists.
• Qualify leads by assessing client needs, interest levels, and potential business.
• Provide accurate information and address basic questions about products and services.
• Schedule consultations, product presentations, or meetings between prospects and Sales Representatives.
• Maintain accurate records of all interactions, appointments, and outcomes in the CRM.
• Follow up with prospects who were not reached initially and meet targets.
• Build and maintain positive relationships with prospective clients for long-term growth.

Connaissances

Appointment setting

Telesales

CRM experience

Customer service

English communication

Formation

Bachelor's degree

Outils

Microsoft Office

CRM software

Description du poste

About the role

The Senior Tele Sales Agent (Appointment Setter) plays a critical role in supporting the sales team by proactively engaging prospective travel agency partners, qualifying leads, and scheduling appointments for Sales Representatives. This role serves as the first point of contact for potential clients, providing information about the company's products and services while delivering exceptional customer experience.

Key responsibilities

• Develop a strong understanding of the company's products, services, and value propositions
• Conduct outbound calls to prospective travel agencies using assigned lead lists
• Handle inbound inquiries from prospective clients in a professional and timely manner
• Qualify leads by assessing client needs, interest levels, and business potential
• Provide accurate information and address basic questions regarding company products and services
• Schedule consultations, product presentations, or meetings between qualified prospects and Sales Representatives
• Maintain accurate and detailed records of all client interactions, appointments, and call outcomes in the CRM system
• Perform timely follow-ups with prospects who could not be reached during initial contact attemptsMeet or exceed daily, weekly, and monthly appointment-setting and lead-generation targets
• Build and maintain positive relationships with prospective clients to support long-term business growth

About you

• Bachelor's degree in business administration, Marketing, Communications, or a related field is preferred
• Minimum of 2 years of experience in appointment setting, telesales, telemarketing, customer service, or a similar sales support role
• Experience in the travel industry or working with travel agencies is an advantage
• Proven track record of achieving sales or appointment-setting targets
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint); CRM experience is preferred
• Excellent verbal and written communication skills in English
• Strong interpersonal and relationship-building abilitiesExceptional listening and probing skills with keen attention to detail
• Professional telephone etiquette and customer-focused mindset
• Strong organizational, multitasking, and time-management skills