Hybrid Senior Tech Support Manager - Growth & Leadership

Dexcom, Inc.; Cebu City; Híbrido; PHP 1.200.000 - 2.000.000; Jornada completa

Descripción de la vacante

Dexcom Philippines is seeking a dynamic senior leader to oversee the customer support function. You will guide a team responsible for resolving product issues across voice, chat, and email while ensuring service quality and scalable processes.

This role demands strong people management, training, and strategic thinking to align with Dexcom's mission in CGM technology. Hybrid work is available; occasional travel may be required.

Formación

• 5–8 years of people management in high call volume environments (BPO/Shared Services/Healthcare).
• Bachelor’s degree with 13+ years of industry experience.
• Experience in training and mentoring staff, including program development.
• Strong interpersonal and communication skills; high emotional intelligence.

Responsabilidades

• Oversee support of customers using the company’s products across voice, chat, and email.
• Supervise representatives and ensure trained staff during product upgrades/releases.
• Establish and maintain systems providing answers to common questions and problems.
• Report new or recurring issues to design departments.
• Develop and evaluate personnel to ensure efficient operation.

Conocimientos

People management

Training & mentoring

Interpersonal skills

Emotional intelligence

Decision making

Schedule flexibility

Attention to detail

Positive leadership

Travel willingness

Educación

Bachelor’s degree + 13+ years experience

Descripción del empleo

Dexcom Philippines is seeking a dynamic senior leader to oversee the customer support function. You will guide a team responsible for resolving product issues across voice, chat, and email while ensuring service quality and scalable processes.

This role demands strong people management, training, and strategic thinking to align with Dexcom's mission in CGM technology. Hybrid work is available; occasional travel may be required.