Senior Technical Support Executive

AISIN PTE. LTD. Philippine Representative Office; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

AISIN PTE. LTD. Philippine Representative Office is seeking a technical expert for our aftermarket expansion. You will research vehicle fitments, maintain a zero-error parts database, and support new product lines with rigorous checks.

The role requires strong Excel reporting, experience with warranty and dealership operations, and occasional field travel for audits and site visits.

Qualifications

• 3–5 years as a workshop mechanic or technician, ex-dealership preferred.
• Strong background in parts mapping, warranty, or dealership operations.
• Deep diagnostic expertise in Japanese and global vehicle models in the PH.
• Advanced MS Excel skills for technical reporting and data analysis.
• Occasional field travel for audits and site visits.

Responsibilities

• Research vehicle fitments and maintain a zero-error parts database.
• Run technical checks and documentation for new product lines like batteries and shock absorbers.
• Audit product pricing and analyze market demand to guide portfolio growth.
• Track warranty trends, monitor response SLAs, and partner with Marketing on new launches.
• Resolve technical escalations and build standard workflows to upskill the team.

Skills

MS Excel

Parts mapping

Warranty knowledge

Diagnostic expertise

Field travel

Job description

Join our Aftermarket team as the technical expert for AISIN's aftermarket expansion!

Key responsibilities

• Research vehicle fitments and engine codes, and maintain a zero-error parts database.


• Run technical checks and documentation for new product lines like batteries and shock absorbers.


• Audit product pricing and analyze market demand to guide portfolio growth.


• Track warranty trends, monitor response SLAs, and partner with Marketing on new launches.


• Resolve technical escalations and build standard workflows to upskill the team.

About you

• 3–5 years as a workshop mechanic or technician, ex-dealership preferred.


• Strong background in parts mapping, warranty, or dealership operations.


• Deep diagnostic expertise in Japanese and global vehicle models in the PH.


• Advanced MS Excel skills for technical reporting and data analysis.


• Occasional field travel is required for technical audits and site visits.