Senior Technical Services Lead — Remote MSP Ops

Qore Team FZ-LLC

Philippines

Remote

PHP 1,800,000 - 3,200,000

Full time

45 hours ago

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Job summary

Qore Team FZ-LLC is seeking an experienced IT leader to build and run a disciplined remote technical operation for client organisations. This dual-remit role combines hands-on leadership with outsourced Technical Services Manager responsibilities.

You will oversee remote engineers, manage SLAs, escalations and service quality, and drive improvements across Microsoft 365, cloud identity and network services while working with UK-based clients from the Philippines.

Qualifications

8+ years in IT infrastructure, service delivery or technical support leadership.
Proven remote team management and coaching experience.
Advanced hands‑on capability across Microsoft 365, identity, security and device management.
Strong client communication and executive reporting skills.

Responsibilities

Build and lead remote engineering teams across multiple clients.
Own service delivery, escalations, SLAs and ticket lifecycle.
Oversee Microsoft 365, cloud services, identity governance and security posture.
Plan and execute remote deployment projects and migrations.
Develop runbooks, documentation and knowledge assets for repeatable delivery.
Provide business‑facing summaries and risk assessments to clients and leadership.