Remote Operations Leader: 24/7 Teams & Automation

Penbrothers International; Makati; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Penbrothers is seeking an Operations Manager to lead and scale the Philippines-based support and operations team for a global Microsoft 365 security and governance client. This leadership role focuses on people management, 24/7 coverage, and driving operational excellence with a path to higher leadership as the company expands.

The role emphasizes process optimization, automation, and executive reporting to global leadership, with a dynamic, high-energy work environment and opportunities for

Qualifications

• Leader with a proven track record of building and motivating teams.
• Strong background in operations management and workforce planning.
• Strategic thinker with the ability to scale processes.
• Able to identify inefficiencies and drive improvements.
• Excellent written and verbal communication with global leadership.

Responsibilities

• People & Team Management: lead and motivate a 24/7 team.
• 24/7 Operations Oversight: manage scheduling, coverage, attendance and leave.
• Process improvement & Automation: audit workflows and drive automation.
• Executive Reporting: track KPIs, SLAs, and operational metrics for leadership.
• Resource & Capacity Planning: ensure staffing aligns with demand.

Skills

Exceptional Leadership

Operational Excellence

Growth Mindset

Problem-solver

Global Stakeholder Management

Job description

Penbrothers is seeking an Operations Manager to lead and scale the Philippines-based support and operations team for a global Microsoft 365 security and governance client. This leadership role focuses on people management, 24/7 coverage, and driving operational excellence with a path to higher leadership as the company expands.

The role emphasizes process optimization, automation, and executive reporting to global leadership, with a dynamic, high-energy work environment and opportunities for