Senior MSP IT Help Desk Engineer — Remote

Staff Domain, Inc.; Pasig; Remote; PHP 420,000 - 640,000; Full time

Benefits offered by this job

HMO, Dental, and Life Insurance foryou

Birthday, Vacation, Medical, and M

Team Building and Year-End Events

Job summary

Staff Domain, Inc. is seeking an experienced IT Helpdesk Technician to join its Managed Services Team.

This fully remote role supports a growing client base in a fast-paced MSP environment, handling advanced technical support and resolving escalations from the Service Desk. You will troubleshoot across end-user computing, infrastructure, networking, and cloud services, including Microsoft 365, Intune, Defender, Azure/AWS, Windows Server, Linux, and network devices.

Qualifications

• Minimum 5 years of experience in an outsourced IT provider or MSP.
• At least 5 years of end-user desktop support in an IT Helpdesk role.
• Experience with MSP tools including RMM, antivirus, SOC, and documentation platforms.
• Hands-on experience supporting Microsoft 365 environments.
• Experience with Windows Server environments and Microsoft technologies.
• Proficiency in Linux systems and networking (routing, NAT, VLANs).
• Ability to write, modify, test, and deploy PowerShell scripts.

Responsibilities

• Provide Level 3 support for escalated issues from the Service Desk, resolving complex problems.
• Diagnose and resolve end-user computing, infrastructure, and networking issues.
• Deliver high-quality customer service with strong first-call resolution.
• Proactively identify potential technical issues before they impact clients.
• Administer and support Microsoft 365, Intune, Defender, Azure and/ or AWS environments.
• Maintain Windows Server environments (2012–2022) and Active Directory/Azure AD Connect.
• Manage and troubleshoot network infrastructure, virtualization, and high availability.
• Utilize MSP tooling and contribute to backup, disaster recovery, and business continuity.

Skills

Troubleshooting

Customer service

Communication

Team collaboration

PowerShell scripting

Autonomy

Tools

RMM

Microsoft 365

Intune

Defender

Azure

AWS

3CX

Job description

Staff Domain, Inc. is seeking an experienced IT Helpdesk Technician to join its Managed Services Team.

This fully remote role supports a growing client base in a fast-paced MSP environment, handling advanced technical support and resolving escalations from the Service Desk. You will troubleshoot across end-user computing, infrastructure, networking, and cloud services, including Microsoft 365, Intune, Defender, Azure/AWS, Windows Server, Linux, and network devices.