Senior Technical Consultant ITSM/CSM (Mexico)

Ondaro; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive benefits

Training & certifications

Career development

Paid training budgets

Job summary

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to drive the evolution of our practice, designing scalable solutions and mentoring leaders. You’ll partner with clients, articulate strategic roadmaps, and lead end-to-end implementations across ITSM and CSM domains.

You’ll collaborate with stakeholders, champion innovation in AIOps, automation, and cloud management, and act as the trusted expert in high-level client discussions and strategic partner engagements.

Qualifications

• Experience designing scalable ServiceNow solutions for ITSM/CSM.
• Strong expertise in client scripting, business rules and flows.
• Proven ability to lead high-level client discussions with C-level executives.
• Skilled in building integrations and REST-based data exchanges.
• Ability to mentor senior architects and project leaders.

Responsibilities

• Develop the roadmap of offerings and go-to-market strategy for ITSM/CSM.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs and Senior Architects.
• Act as main expert in high-level discussions with clients.
• Serve as primary contact with ServiceNow and partners.
• Design end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs via root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate to define technical and strategic requirements.
• Oversee deployments into production environments.

Skills

Platform Fundamentals

GlideAjax / Client Scripts

Script Includes / Business Rules

Flow Designer / Subflows

AngularJS Widgets

REST APIs / Integrations

IntegrationHub

Troubleshooting / Root Cause

Service Portal widgets

C-level stakeholder engagement

Tools

Update Sets / Application Scopes

Job description

Ondaro Is With You For What Comes Next

Ondaro is looking for a highly skilled and strategic ServiceNow Senior Technical Consultant ITSM/CSM to join our growing team. In this role, you’ll drive the evolution of our ServiceNow practice by designing scalable solutions, leading innovation initiatives, and partnering with clients to solve complex business challenges. From architecting advanced ITSM and CSM capabilities to mentoring technical leaders and influencing strategic decisions, you’ll play a key role in shaping the future of our ServiceNow offerings.

What You’ll Be Doing

• Develop the roadmap of offerings and the go-to-market strategy for the ITSM/CSM practice.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs (Project Leaders) and Senior Architects.
• Act as the main expert in high-level discussions with C-level clients.
• Serve as the primary point of contact for the practice with ServiceNow and other strategic partners.
• Design and develop end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs through deep root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate with business analysts and stakeholders to define technical and strategic requirements.
• Oversee and manage application deployments into production environments.

What You’ll Bring To The Table

• English proficiency.
• Platform Fundamentals
• Proficient in using Update Sets and Application Scopes
• Develops complex Client Scripts using GlideAjax for efficient server calls
• Creates Script Includes for reusable logic and masters more complex Business Rules (async, display). Process Automation
• Develops robust flows in Flow Designer, with subflows, custom actions, and advanced logic. Catalog & Portal
• Develops custom Widgets from scratch (AngularJS, Server/Client Script for the widget). Integrations and Debugging
• Builds and consumes REST APIs (outbound)
• Uses IntegrationHub for medium-complexity integrations
• Analyzes transaction logs to identify slow scripts

Perks? Oh, yes

• Ondaro's success is based on our most valuable asset - our people.
• We offer a robust benefits package designed with your needs in mind.
• We are passionate about investing in our people.
• As lifelong learners, we support your continued education and career development through paid training, including ServiceNow certifications.
• We build in training dollars and hours into our annual plan for each and every employee, so you have the time and resources available to stretch yourself.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying