Senior ITSM/CSM Architect & Innovation Leader

Ondaro; Mexico; On-site; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive benefits

Training & certifications

Career development

Paid training budgets

Job summary

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to drive the evolution of our practice, designing scalable solutions and mentoring leaders. You’ll partner with clients, articulate strategic roadmaps, and lead end-to-end implementations across ITSM and CSM domains.

You’ll collaborate with stakeholders, champion innovation in AIOps, automation, and cloud management, and act as the trusted expert in high-level client discussions and strategic partner engagements.

Qualifications

• Experience designing scalable ServiceNow solutions for ITSM/CSM.
• Strong expertise in client scripting, business rules and flows.
• Proven ability to lead high-level client discussions with C-level executives.
• Skilled in building integrations and REST-based data exchanges.
• Ability to mentor senior architects and project leaders.

Responsibilities

• Develop the roadmap of offerings and go-to-market strategy for ITSM/CSM.
• Lead the innovation agenda in AIOps, automation, and Cloud Management.
• Mentor Senior PLs and Senior Architects.
• Act as main expert in high-level discussions with clients.
• Serve as primary contact with ServiceNow and partners.
• Design end-to-end functionalities, including advanced workflows and integrations.
• Troubleshoot and resolve complex bugs via root-cause analysis.
• Build custom widgets and advanced solutions for the Service Portal.
• Collaborate to define technical and strategic requirements.
• Oversee deployments into production environments.

Skills

Platform Fundamentals

GlideAjax / Client Scripts

Script Includes / Business Rules

Flow Designer / Subflows

AngularJS Widgets

REST APIs / Integrations

IntegrationHub

Troubleshooting / Root Cause

Service Portal widgets

C-level stakeholder engagement

Tools

Update Sets / Application Scopes

Job description

Ondaro is seeking a highly skilled ServiceNow Senior Technical Consultant ITSM/CSM to drive the evolution of our practice, designing scalable solutions and mentoring leaders. You’ll partner with clients, articulate strategic roadmaps, and lead end-to-end implementations across ITSM and CSM domains.

You’ll collaborate with stakeholders, champion innovation in AIOps, automation, and cloud management, and act as the trusted expert in high-level client discussions and strategic partner engagements.