Senior Technical Consultant | Earn up to PHP 170K | Day 1 HMO + Free Lunch | WFH

TGT Global; Muntinlupa; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Sign-on bonus 200k PHP

HMO Day 1

PTO 24 days

Annual appraisals

Overseas training

Hybrid work in Alabang

Job summary

TGT Global is seeking an experienced Senior Technical Consultant to own advanced technical support, resolve incidents, optimize client infrastructure, and drive continuous improvements. You will collaborate with clients, internal teams, and vendors to deliver high-impact solutions.

Ideal candidates have 3+ years in MSP environments, strong MS 365/Azure skills, and proven escalation handling. The role offers hybrid work in Alabang with day shifts and generous benefits.

Qualifications

• 3–5 years MSP/managed services experience supporting multiple clients.
• Strong MS 365 & Azure AD (Entra ID) skills – Exchange Online, Intune, CA, SharePoint.
• Windows Server administration – Active Directory, Group Policy, Hyper-V, patching, RDP.
• Networking fundamentals – DNS, VPN, firewall config (Fortinet, Meraki, WatchGuard, Check Point), email security (SPF/DKIM/DMARC).
• Strong English communication skills (written & spoken) for Australian clients.
• Ability to independently troubleshoot and resolve high-priority issues (P1/P2 tickets).

Responsibilities

• Manage escalations and ticket resolutions across all tech areas.
• Monitor and manage system alerts for servers, networks, and apps.
• Perform patching, CVE remediation, Windows updates, and security updates.
• Lead project-based work (multi-day/weeks)
• Document and share knowledge; communicate with clients.

Skills

MSP experience

Microsoft 365 & Azure AD

Windows Server admin

Networking fundamentals

English communication

Escalation handling (P1/P2)

Tools

HaloPSA

N-able N-central

3CX

Job description

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us!

Awesome perks await in #WeAreTGT: ALABANG!

• GET PHP 200,000 SIGN-ON BONUS! Take your next career step and enjoy an incredible PHP 200,000 sign-on bonus when you join our team! It’s our way of welcoming the right talent to #WeAreTGT. Terms and conditions apply.

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Your Best Work Setup: Join us in Alabang and enjoy the flexibility of a hybrid work arrangement on a day shift!

As a Senior Technical Consultant..

Own advanced technical support, solve complex incidents, optimize client infrastructure, and act as a key escalation expert working with clients, internal teams, and vendors to deliver high-impact solutions and continuous improvements.

Ideal Technical Profile

We’re looking for an experienced IT professional with 3+ years in consulting roles, ideally in a Managed Service Provider (MSP) environment.

Must-Have Experience

• 3–5 years MSP / managed services experience supporting multiple clients

• Strong Microsoft 365 & Azure AD (Entra ID) skills – Exchange Online, Intune, Conditional Access, SharePoint

• Windows Server administration – Active Directory, Group Policy, Hyper-V, patching, RDP

• Networking fundamentals – DNS, VPN, firewall configuration (Fortinet, Meraki, WatchGuard, Check Point), email security (SPF/DKIM/DMARC)

• Strong English communication skills (written & spoken) for Australian clients (email, calls, Teams)

• Ability to independently troubleshoot and resolve high-priority issues (P1/P2 tickets)

Highly Desirable

• Security tools experience (e.g., Microsoft Defender for Endpoint, Huntress, EDR platforms)

• VoIP/3CX administration and support

• Experience delivering IT projects (migrations, deployments, onboarding)

• Awareness of cybersecurity frameworks (Essential Eight, compliance standards)

• MSP tools experience (HaloPSA, N-able N-central, or similar platforms)

Your Impact Starts Here

Manage Escalations and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they elevate.

Systems Maintenance and Administration

• Perform serving patching, CVE remediation, Windows update management, network and security updates and telephony administration

Project Delivery Capability

• 15% of your work is project-based and increasing in this category. Involving multi-day or multi-week engagements. This is a critical differentiator from a pure L1/L2 role.

Other key responsibilities

• Documentation and knowledge sharing

• Client Communications

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.