Senior Technical Coach for AI-Enabled Support
Octal Philippines Inc.
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Job summary
Octal Philippines Inc. seeks a Senior Technical Coach who mentors Technical Coaches and Customer Support Specialists, ensuring exceptional technical assistance to customers. The role combines deep technical expertise with coaching excellence and AI-enabled innovation to improve support outcomes.
Ideal candidates have RealPage experience, strong communication, and a passion for growing others. You will provide hands-on coaching, develop technical resources, reduce escalations, and support
Qualifications
- Bachelor’s degree in IT, Business, or related field (or equivalent experience).
- 2+ years in technical support (SaaS, ERP, or property tech preferred).
- Experience supporting complex products (OneSite, Accounting, CRM tools).
- Minimum 2 years experience as Technical Coach or equivalent role.
- Experience in Python, AI tools, automation, or scripting preferred.
- Certification in Learn2Lead / Lead2Succeed.
- RealPage product certifications (multiple modules).
- Coaching Certification.
- Proven experience in performance coaching in a metric‑driven environment.
- 1 year plus in coaching, training, or leadership role.
Responsibilities
- Provide advanced coaching, training, and troubleshooting support to frontline agents.
- Mentor and develop Technical Coaches to improve performance.
- Influence and drive adoption of AI-enabled support solutions to boost outcomes.
Skills
Education
Tools
Job description
Octal Philippines Inc. seeks a Senior Technical Coach who mentors Technical Coaches and Customer Support Specialists, ensuring exceptional technical assistance to customers. The role combines deep technical expertise with coaching excellence and AI-enabled innovation to improve support outcomes.
Ideal candidates have RealPage experience, strong communication, and a passion for growing others. You will provide hands-on coaching, develop technical resources, reduce escalations, and support
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