Technical Coach (SaaS and SQL)

Clevr OPC; Metro Manila; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

CLEVR is seeking a Technical Coach in the Philippines to mentor Senior Tech Coaches and Customer Support Specialists, blending deep technical expertise with AI-enabled coaching to reduce escalations and improve customer outcomes.

This role covers advanced training, collaboration with Tier 2/3, Product and Engineering, and the creation of AI-driven learning paths. Hybrid work across Ortigas, Pasig City or Cebu City is offered.

Qualifications

• 2+ years in technical support (SaaS, ERP, or property tech) and 2+ years as Technical Coach.
• Experience with Python, AI tools, automation, or scripting is required.
• Working knowledge of SQL and ticketing systems (Salesforce, Zendesk, JIRA).
• 1+ year in coaching, training, or leadership role is required.
• Coaching certification or product certifications preferred.

Responsibilities

• Provide advanced technical coaching through 1:1 and group sessions covering FCR, AHT, CSAT, and resolution quality.
• Mentor Technical Coaches and coach frontline agents on complex product issues, integrations, and configuration challenges.
• Act as subject matter expert for complex products; partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve documentation.
• Design targeted technical learning paths and facilitate advanced training sessions.
• Develop AI-driven solutions, automation scripts, and agentic workflows; train teams on AI tools and best practices.
• Support onboarding, upskilling, and product certification coverage; develop microlearning and AI-assisted training materials.

Skills

Technical coaching

Python

SQL

Customer support

SaaS/ERP knowledge

Leadership

Education

Bachelor's degree in IT/Business

Tools

Salesforce

Zendesk

JIRA

Job description

TECHNICAL COACH

CLEVR is a game-changer in the Philippine executive search industry. Our services include EXEC+TECH SEARCHES and C-LEVEL SUCCESSION. We are looking for sustainable talents that make quality leaders. Get in touch and explore possible opportunities with our career consultants—let's make progressive changes together! One of our client is looking for:

Role Overview

The Technical Coach is a senior individual contributor responsible for mentoring Technical Coaches and Customer Support Specialists to deliver exceptional technical assistance. This role combines deep technical expertise, coaching excellence, and AI-enabled innovation to drive escalation reduction, capability building, and improved customer outcomes.

Key Responsibilities

• Provide advanced technical coaching through 1:1 and group sessions covering FCR, AHT, CSAT, and resolution quality.
• Mentor Technical Coaches and coach frontline agents on complex product issues, integrations, and configuration challenges.
• Act as subject matter expert for complex products; partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve documentation.
• Design targeted technical learning paths and facilitate advanced training sessions.
• Develop AI-driven solutions, automation scripts, and agentic workflows; train teams on AI tools and best practices.
• Support onboarding, upskilling, and product certification coverage; develop microlearning and AI-assisted training materials.

Qualifications:

• Bachelor's degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech) and 2+ years as Technical Coach is required.
• Experience with Python, AI tools, automation, or scripting is required.
• Working knowledge of SQL and ticketing systems (Salesforce, Zendesk, JIRA).
• 1+ year in coaching, training, or leadership role is required.
• Coaching certification or product certifications preferred.

Additional Information:

Hybrid work setup with work locations in Ortigas, Pasig City or Cebu City.