Senior Technical Coach - SaaS, SQL & AI Enablement

Clevr OPC; Metro Manila; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

CLEVR is seeking a Technical Coach in the Philippines to mentor Senior Tech Coaches and Customer Support Specialists, blending deep technical expertise with AI-enabled coaching to reduce escalations and improve customer outcomes.

This role covers advanced training, collaboration with Tier 2/3, Product and Engineering, and the creation of AI-driven learning paths. Hybrid work across Ortigas, Pasig City or Cebu City is offered.

Qualifications

• 2+ years in technical support (SaaS, ERP, or property tech) and 2+ years as Technical Coach.
• Experience with Python, AI tools, automation, or scripting is required.
• Working knowledge of SQL and ticketing systems (Salesforce, Zendesk, JIRA).
• 1+ year in coaching, training, or leadership role is required.
• Coaching certification or product certifications preferred.

Responsibilities

• Provide advanced technical coaching through 1:1 and group sessions covering FCR, AHT, CSAT, and resolution quality.
• Mentor Technical Coaches and coach frontline agents on complex product issues, integrations, and configuration challenges.
• Act as subject matter expert for complex products; partner with Tier 2/3, Product, and Engineering to resolve recurring issues and improve documentation.
• Design targeted technical learning paths and facilitate advanced training sessions.
• Develop AI-driven solutions, automation scripts, and agentic workflows; train teams on AI tools and best practices.
• Support onboarding, upskilling, and product certification coverage; develop microlearning and AI-assisted training materials.

Skills

Technical coaching

Python

SQL

Customer support

SaaS/ERP knowledge

Leadership

Education

Bachelor's degree in IT/Business

Tools

Salesforce

Zendesk

JIRA

Job description

CLEVR is seeking a Technical Coach in the Philippines to mentor Senior Tech Coaches and Customer Support Specialists, blending deep technical expertise with AI-enabled coaching to reduce escalations and improve customer outcomes.

This role covers advanced training, collaboration with Tier 2/3, Product and Engineering, and the creation of AI-driven learning paths. Hybrid work across Ortigas, Pasig City or Cebu City is offered.