Senior Technical Coach: AI Enablement & Performance

Octal Philippines Inc.

Manila

Hybrid

PHP 600,000 - 900,000

Full time

3 days ago

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Benefits offered by this job

Hybrid work setup

Job summary

Octal Philippines Inc. is seeking a Senior Technical Coach to lead technical enablement and performance coaching across Technical Coaches and frontline Customer Support agents handling complex products such as OneSite, Knock, and Accounting.

You will bridge technical expertise with coaching excellence to ensure KPIs are met, deliver high-quality resolutions, and drive AI-enabled process improvements, including coding, automation, and agentic AI solutions.

Qualifications

Bachelor's degree in IT, Business, or related field (or equivalent experience).
2+ years in technical support (SaaS, ERP, or property tech preferred).
Experience supporting complex products (e.g., OneSite, Accounting, CRM tools).
Minimum 2 years experience as Technical Coach or equivalent role.
Experience in Phyton, AI tools, automation, or scripting preferred.
Certification in Learn2Lead / Lead2Succeed.
Coaching Certification.
Proven experience in performance coaching in a metric-driven environment.
1 year plus in coaching, training, or leadership role.

Responsibilities

Lead technical enablement and performance coaching across Technical Coaches and frontline Support agents.
Bridge technical expertise with coaching excellence to meet operational KPIs.
Drive AI enablement, including coding, automation, and development of AI solutions to enhance delivery support.