Senior Technical Coach & AI Enablement Leader

Create Synergies Inc.; Pasig; Presencial; PHP 600 000 - 900 000; Tempo integral

Resumo da oferta

Create Synergies Inc. is seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams. You will coach, mentor, and enable AI-driven support solutions to reduce escalations and improve customer experience.

Ideal candidates combine deep technical support experience with proven coaching skills and a passion for developing high-performing teams. This role emphasizes structured coaching, knowledge management, and cross-functional

Qualificações

• 2+ years in technical support or SaaS/ERP environments.
• 2+ years in technical coaching or training roles.
• Experience with enterprise software, CRM/ERP platforms.

Responsabilidades

• Deliver one-on-one and group coaching sessions focusing on technical troubleshooting and customer experience.
• Mentor other coaches and support specialists to improve coaching effectiveness.
• Lead sessions on complex product, configuration, integration, and application issues.
• Conduct case reviews and deep-dive sessions to reinforce best practices.
• Monitor outcomes and craft development plans based on metrics.
• Collaborate with product, engineering, and support teams to improve knowledge bases.

Conhecimentos

Technical coaching

Mentoring

Advanced troubleshooting

Coaching delivery

Performance improvement

Stakeholder management

Clear communication

Learning design

Python scripting

Formação académica

Bachelor's degree in Information Technology or Computer Science

Ferramentas

Python

Descrição da oferta de emprego

Create Synergies Inc. is seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams. You will coach, mentor, and enable AI-driven support solutions to reduce escalations and improve customer experience.

Ideal candidates combine deep technical support experience with proven coaching skills and a passion for developing high-performing teams. This role emphasizes structured coaching, knowledge management, and cross-functional