Technical Coach II

Octal Philippines Inc.; Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Octal Philippines Inc. seeks a Senior Technical Coach who mentors Technical Coaches and Customer Support Specialists, ensuring exceptional technical assistance to customers. The role combines deep technical expertise with coaching excellence and AI-enabled innovation to improve support outcomes.

Ideal candidates have RealPage experience, strong communication, and a passion for growing others. You will provide hands-on coaching, develop technical resources, reduce escalations, and support

Qualifications

• Bachelor’s degree in IT, Business, or related field (or equivalent experience).
• 2+ years in technical support (SaaS, ERP, or property tech preferred).
• Experience supporting complex products (OneSite, Accounting, CRM tools).
• Minimum 2 years experience as Technical Coach or equivalent role.
• Experience in Python, AI tools, automation, or scripting preferred.
• Certification in Learn2Lead / Lead2Succeed.
• RealPage product certifications (multiple modules).
• Coaching Certification.
• Proven experience in performance coaching in a metric‑driven environment.
• 1 year plus in coaching, training, or leadership role.

Responsibilities

• Provide advanced coaching, training, and troubleshooting support to frontline agents.
• Mentor and develop Technical Coaches to improve performance.
• Influence and drive adoption of AI-enabled support solutions to boost outcomes.

Skills

Coaching

Mentoring

Communication

Leadership

Performance coaching

Education

Bachelor’s degree in IT/Business or related field

Tools

Python

AI tools

Job description

serves as a senior individual contributor responsible for mentoring and developing Technical Coached and Customer Support Specialist, ensuring they deliver exceptional technical assistance to customers. This role combines deep technical expertise, coaching excellence, operational performance improvement, and AI-enabled innovation to enhance support effectiveness and customer outcomes. The ideal candidate will have a strong background in RealPage software solutions, excellent communication skills, and a passion for fostering growth in others

provides advanced coaching, training, and troubleshooting support to frontline agents while mentoring Technical Coaches through influence and expertise. The role drives technical capability building, escalation reduction, process improvement, and adoption of AI-enabled support solutions. By providing hands‑on coaching and creating technical resources, the Technical Coach directly impacts first‑call resolution (FCR), escalation rates, and agent confidence.

Required:

• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 2+ years in technical support (SaaS, ERP, or property tech preferred)
• Experience supporting complex products (e.g., OneSite, Accounting, CRM tools)
• Minimum 2 years experience as Technical Coach or equivalent role
• Experience in Phyton, AI tools, automation, or scripting Preferred
• Certification in Learn2Lead / Lead2Succeed
• RealPage product certifications (multiple modules)
• Coaching Certification
• Proven experience in performance coaching in a metric‑driven environment
• 1 year plus in coaching, training, or leadership role