Senior Technical Account Manager - Remote LATAM Payments

Yuno; Mexico; On-site; PHP 7,402,837 - 9,870,449; Full time

Benefits offered by this job

Competitive Compensation

Remote Work

Home Office Bonus

Work Equipment

Stock Options

Health Plan

Flexible Days Off

Job summary

Yuno is seeking a Senior Technical Account Manager to own and elevate LATAM customer relationships. You will lead a team of TAMs, drive complex integrations, and shape technical collaboration with Product, Development, and Sales. The role demands leadership, deep API knowledge, and regional payment experience.

The LATAM market presents fast growth and high-stakes adaptations; you will ensure best practices, strong customer outcomes, and scalable processes across the region.

Qualifications

• Fluency in English and Portuguese is a plus; Spanish is a plus
• 5+ years of experience in technical account management or integration engineering, preferably in fintech or payments
• Proven track record of leading or mentoring technical teams
• Strong understanding of RESTful APIs, SOAP, JSON, XML, and API management tools such as Postman, SoapUI, or Swagger
• Hands-on experience in at least one server-side language: Golang, Python, Node.js, or equivalent
• Familiarity with server and database technologies including Apache, Nginx, MySQL, Oracle, PostgreSQL, MongoDB, or similar
• Strong analytical, problem-solving, and project management skills
• Excellent organizational skills with the ability to manage multiple accounts, team priorities, and concurrent projects
• Clear and compelling communication with both technical and non-technical stakeholders at all seniority levels
• Experience with ticketing systems is a plus

Responsibilities

• Serve as the senior technical point of contact for strategic accounts, owning escalations and driving resolution on complex integration challenges
• Lead high-level discussions with customer leadership around technical strategy, product trade-offs, incident management, and risk mitigation
• Define and implement best practices for technical onboarding, integration delivery, and ongoing account health monitoring
• Build deep knowledge of each customer’s business model, technical stack, and operational needs to proactively unlock value
• Partner with developers and senior engineers to provide strategic technical guidance and support solution design
• Collaborate with Product and Development teams to customize platform capabilities and feed customer insights into the roadmap
• Work cross-functionally with Sales, Partnerships, and Finance to support account retention and regional growth
• Monitor integration progress and ramp-up milestones across the team, ensuring consistent and high-quality delivery
• Champion the LATAM customer base internally, bringing regional intelligence into Yuno’s strategic conversations

Skills

English fluency

Portuguese

Spanish (bonus)

Leadership

REST APIs

Postman/SoapUI/Swagger

Golang/Python/Node.js

Databases (MySQL/PostgreSQL/MongoDB)

Tools

Postman

SoapUI

Swagger

Job description

Yuno is seeking a Senior Technical Account Manager to own and elevate LATAM customer relationships. You will lead a team of TAMs, drive complex integrations, and shape technical collaboration with Product, Development, and Sales. The role demands leadership, deep API knowledge, and regional payment experience.

The LATAM market presents fast growth and high-stakes adaptations; you will ensure best practices, strong customer outcomes, and scalable processes across the region.