Senior Technical Account Manager, Microsegmentation

Akamai Career Site; Mexico; On-site; MXN 700,000 - 1,200,000; Full time

Job summary

Akamai's Zero Trust Team is seeking a Technical Account Manager to help customers fully leverage our Zero Trust solutions and drive growth.

You will be the primary technical contact, design customer journeys, and provide technical recommendations to achieve milestones across on-premises and cloud deployments.

With 5+ years in CS/EE and strong cybersecurity background, you will build trusted relationships and deliver expert guidance while training customer teams.

Qualifications

• 5+ years of experience and a Bachelor's in Computer Science or electrical engineering.
• Technical background and practical experience in cybersecurity.
• Build trusted relationships as the primary technical contact.
• Deliver expert advice on infrastructure design and optimization.
• Advanced proficiency in English (written and spoken).

Responsibilities

• Being customer's main technical contact and acting as a trusted advisor for Akamai's Zero Trust solutions.
• Designing a journey with customer and provide assistance to help them on achieving planned milestones.
• Identifying and analyzing customer's requirements and providing technical recommendations through introduction of new features, products and services.
• Assessing the deployment on a regular basis to identify gaps and provide best-practice / optimization recommendations.
• Supporting integration requirements between Akamai Zero Trust solutions and other 3rd party solutions.
• Providing technical training to the customer's team on the use and maintenance of the implemented Akamai products.

Skills

Cybersecurity

English proficiency

Relationship building

Infrastructure design

Problem solving

Education

Bachelor’s in Computer Science or Electrical Engineering

Job description

Are you excited by the prospect of working with innovative cloud and security solutions?

Would you like the opportunity to work in a high-impact role responsible for customer growth?

Join our Akamai Zero Trust Team!

The Technical Account Manager (TAM) goal is to ensure that our customers' organization is fully leveraging.

Partner with the best

Ensure our customer's organization is fully leveraging using our state-of-art Zero Trust solutions!

As a Technical Account Manager, you will be responsible for:

• Being customer's main technical contact and acting as a trusted advisor for Akamai's Zero Trust solutions.
• Designing a journey with customer and provide assistance to help them on achieving planned milestones.
• Identifying and analyzing customer's requirements and providing technical recommendations through introduction of new features, products and services.
• Assessing the deployment on a regular basis to identify gaps and provide best-practice / optimization recommendations.
• Supporting integration requirements between Akamai Zero Trust solutions and other 3rd party solutions.
• Providing technical training to the customer's team on the use and maintenance of the implemented Akamai products.

Do what you love

To be successful in this role you will:

• 5+ years of experience and a Bachelor's in Computer Science or electrical engineering
• Possess technical background and practical experience in cybersecurity
• Build trusted relationships as the primary technical contact, ensuring customer success with Akamai Zero Trust solutions
• Deliver expert advice on infrastructure design and optimization in on-premises and cloud services while developing strategies leveraging Akamai's Products
• Demonstrate exceptional ability to analyze and resolve problems effectively.
• Have advanced proficiency in English, with full fluency in both written and spoken communication

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai:

We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.
We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.