Senior Tech Support Lead - iOS/macOS & Devices

ABSI; Taguig; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team and resolve advanced Apple product issues while upholding top-tier customer experiences. You will mentor staff across iOS/macOS/watchOS/tvOS support and collaborate with product and engineering teams to drive process improvements. Data confidentiality and service levels are a priority.

The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.

Responsibilities

• Guide a technical support team for Apple products (iOS/macOS/watchOS/tvOS).
• Resolve advanced Apple product issues with time-to-resolution focus.
• Lead by example to uphold top-tier customer experiences and service quality.

Job description

ABSI in the Philippines is seeking an Apple Tech Support Lead to guide a technical support team, resolve advanced Apple product issues, and uphold top-tier customer experiences. The role emphasizes leadership, mentoring, and performance management to sustain high CSAT and NPS scores.

You will mentor staff across iOS/macOS/watchOS/tvOS support, collaborate with product and engineering teams, and drive continuous process improvements while maintaining data confidentiality and service level