Apple Tech Support Advisor (L1) - Customer-Driven Help

ABSI; Metro Manila; Teletrabalho; PHP 250 000 - 420 000; Tempo integral

Resumo da oferta

ABSI is hiring an Apple Technical Support Advisor (L1) to deliver friendly, first-line technical support for Apple devices and services from a quiet at-home workspace in the Philippines. You will diagnose basic issues, guide customers through solutions, and escalate when needed, while maintaining accurate CRM documentation.

Ideal candidates communicate clearly across phone, chat, or ticket channels, possess a proactive mindset to resolve issues quickly, and enjoy helping users get the most from

Qualificações

• Experience in technical support or customer service preferred.
• Excellent communication in English.

Responsabilidades

• Provide first-line technical support for Apple devices and services.
• Diagnose basic issues and guide customers through solutions.
• Document interactions accurately in the CRM.

Conhecimentos

Clear communication

CRM documentation

Basic diagnostics

Customer support

Descrição da oferta de emprego

ABSI is seeking an Apple Technical Support Advisor (L1) to deliver exceptional customer service and first-line technical support for Apple devices and services. You will diagnose basic issues, guide customers through solutions, and elevate when needed, all from a quiet, at-home workspace.

This role requires clear communication across phone, chat, or ticket channels, accurate documentation in the CRM, and a proactive approach to helping users resolve issues quickly.