Remote L1 Tech Support Advisor (iOS/macOS)

ABSI; Metro Manila; Remote; PHP 201,000 - 312,000; Full time

Job summary

ABSI is seeking an Apple Technical Support Advisor (L1) to deliver exceptional customer service and first-line technical support for Apple devices and services. You will diagnose basic issues, guide customers through solutions, and escalate when needed, all from a quiet, at-home workspace.

Responsibilities cover phone, chat, or ticket support, account guidance, and accurate documentation in CRM tools. Strong communication and problem-solving skills are essential for success in a fast-paced

Qualifications

• Strong verbal and written communication skills.
• Excellent analytical and active listening skills.
• Ability to diagnose basic issues and explain solutions clearly.

Responsibilities

• Answer incoming calls, chats, or tickets with empathy and clarity.
• Diagnose basic hardware, software, network, and account issues for Apple devices.
• Guide users with Apple ID recovery, iCloud storage management, and billing queries.
• Accurate logging and documentation of interactions and resolutions in CRM tools.
• Escalate complex issues to Tier 2/Senior Technical Advisors per guidelines.
• Educate users on device setup, feature usage, security best practices, and software updates.

Skills

Verbal communication

Written communication

Analytical thinking

Active listening

Education

High School Diploma or equivalent

Tools

CRM tools

Job description

ABSI is seeking an Apple Technical Support Advisor (L1) to deliver exceptional customer service and first-line technical support for Apple devices and services. You will diagnose basic issues, guide customers through solutions, and escalate when needed, all from a quiet, at-home workspace.

Responsibilities cover phone, chat, or ticket support, account guidance, and accurate documentation in CRM tools. Strong communication and problem-solving skills are essential for success in a fast-paced