Apple Certified Trainer & L1 Support Lead — Travel Nationwide

ABSI

Metro Manila

On-site

PHP 420,000 - 700,000

Full time

25 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

ABSI is seeking an Apple Product Trainer / L1 Technical Support Lead to empower corporate users with engaging Apple training while overseeing L1 helpdesk operations, ticket queue management, and service delivery excellence.

The role requires Apple Certified Trainer or equivalent iOS/Apple training certification, a IT/CS/education degree, and proven Apple training experience. You will travel to regional offices across the Philippines for training and on-site support.

Qualifications

Apple Certified Trainer or equivalent iOS/Apple training certification is required.
Degree or diploma in IT, CS, Education, or related field with practical experience.
Proven experience in Apple product training and L1 helpdesk coordination.

Responsibilities

Design, coordinate, and deliver Apple training sessions, onboarding, and demos.
Lead daily L1 helpdesk operations and manage ticket queue across channels.
Monitor tickets, SLA compliance, and escalation handling.
Troubleshoot macOS, iOS, hardware, apps, and connectivity issues; escalate as needed.
Develop quick-reference guides and FAQs to empower end users.
Travel nationwide to regional offices for training and on-site support.