Senior Systems Engineer

Eastvantage Group; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Eastvantage Group is seeking a Senior Systems Engineer to operate and continuously improve infrastructure and cloud services delivered to clients. The role blends Level 2/3 engineering with strong service ownership and an automation-first approach, moving beyond reactive support.

You will own complex incidents, implement changes, improve monitoring and contribute to automation, AI opportunities and runbook quality across hybrid environments.

Qualifications

• Demonstrated Level 2/3 infrastructure, systems or cloud engineering experience.
• Ability to own complex operational issues through to outcomes.
• Examples of automation or engineering improvements delivered with measurable benefits.
• Experience delivering changes, migrations or platform improvements with testing and rollback.

Responsibilities

• Own and resolve incidents across Windows Server, identity, virtualization, backup, storage and cloud platforms.
• Participate in major incident response, root-cause analysis and permanent corrective actions.
• Plan approved changes with risk assessment, testing and rollback planning.
• Maintain runbooks, knowledge articles and configuration records.
• Support onboarding, handover and ongoing operational readiness.

Skills

Windows Server

Active Directory

Group Policy

DNS

DHCP

Certificate Services

Azure

Entra ID

Microsoft 365

Azure Arc

VMware vSphere

Hyper-V

Kubernetes

PowerShell

REST APIs

Git

Azure Automation

Logic Apps

Terraform

Bicep

Monitoring

Automation

Education

Azure Administrator

Applied Skills

ITIL 4 Foundation

VMware Certification

Engineering Degree

Tools

Terraform

Kubernetes

vSphere

Hyper-V

Logic Apps

PowerShell

Job description

We're Hiring: Senior Systems Engineer!

The Senior Systems Engineeroperates, supports and continuously improves infrastructure and cloud servicesdelivered to Ethan customers. The role combines Level 2/3 operationalengineering, strong service ownership, evidence-based delivery and anautomation-first approach.The role is expected to movebeyond reactive support by removing repeat work, improving monitoring, buildingreusable automation and delivering measurable customer and service outcomes.

KeyResponsibilities

• Own and resolve complex incidents and servicerequests across Windows Server, identity, virtualisation, backup, storage,monitoring and cloud platforms.
• Participate in major incident response, root causeanalysis, problem management and permanent corrective actions.
• Plan and implement approved changes, including riskassessment, testing, rollback planning, validation and evidence capture.
• Perform service health, patching, lifecycle,capacity, backup and recovery assurance activities.
• Maintain accurate ticket updates, closure evidence,timesheets, configuration records, runbooks and knowledge articles.
• Support customer onboarding, technical handover andongoing operational readiness.
• Participate in the after-hours on-call roster andfollow escalation procedures when required.

Innovation,Automation and Continuous Improvement

• Identify recurring work that can be automated,standardised or eliminated.
• Design, test, peer review, document and supportreusable automation using PowerShell, APIs, Azure Automation, Logic Apps,Git-based workflows or equivalent tools.
• Use infrastructure-as-code and configuration-as-codeapproaches where appropriate, with version control and controlled deployment.
• Improve monitoring through alert tuning, actionableservice health views and automated remediation.
• Identify safe and practical artificial intelligenceopportunities for operations, knowledge retrieval, triage and reporting.
• Document measurable benefits, including time saved,tickets avoided, risk reduced, improved recovery or better consistency.
• Deliver or contribute to one to two validatedautomation, AI, monitoring, reporting, documentation or process improvementsper quarter.

PerformanceOutcomes

• Operate: support agreed service levels, majorincidents, problem management and authorised change.
• Prove: maintain current work notes and providemeaningful closure, validation and customer outcome evidence.
• Improve: deliver measurable automation, AI andservice improvement contributions.
• Sustain: maintain runbooks, knowledge, onboardingartefacts and accurate configuration records.

AdditionalResponsibilities

• Achieve agreed personal and team performanceoutcomes.
• Undertake reasonable duties delegated by the TeamLeader or business leader.
• Conduct all activities inaccordance with Ethan policies, security requirements, quality standards andcustomer obligations

Essential Technical Skills:

• Strong troubleshooting capability across WindowsServer 2019/2022/2025, Active Directory, Group Policy, DNS, DHCP, certificateservices and hybrid identity.
• Hands-on experience with Microsoft Azure, MicrosoftEntra ID, Microsoft 365, Azure Arc or comparable hybrid cloud services.
• Experience with VMware vSphere/vCenter and/orHyper-V. Exposure to Kubernetes or Tanzu is desirable where relevant.
• Practical automation experience using PowerShell andREST APIs. Experience with Git, Azure Automation, Logic Apps, Bicep, Terraformor equivalent is highly regarded.
• Experience with infrastructure monitoring, loganalysis, alert tuning, service health reporting and automated remediation.
• Working knowledge of enterprise backup and recovery,disaster recovery, storage, replication and restore testing.
• Understanding of privileged access, least privilege,server hardening, patching and vulnerability remediation.
• Sound practicalunderstanding of incident, problem, change, knowledge and configurationmanagement.
  

Experience:

• Demonstrated experience in a Level 2/3infrastructure, systems or cloud engineering role, preferably in a managedservices or multi-customer environment.
• A track record of personally owning complexoperational issues through to a documented and validated outcome.
• Examples of automation or engineering improvementsdelivered, including the problem, approach, controls, measurable benefit andongoing support model.
• Experience delivering planned changes, migrations,upgrades or platform improvements with testing and rollback plans.
• Experience contributing to major incidentresolution, root cause analysis and permanent corrective actions.
• Evidence of clear technical documentation, knowledgesharing and disciplined service management records.
• Ability to explaintechnical risks, options and outcomes to technical and non-technicalstakeholders.
• Collaborative approach to peer review, mentoring,knowledge transfer and continuous improvement.
• High attention to detailand respect for security, privacy, safety and company policies.
  

Certifications:

Relevant certifications aredesirable and must be supported by practical capability. Equivalent commercialexperience will be considered.

• Microsoft Certified: Azure Administrator Associateor a current role-aligned Microsoft cloud certification.
• Current Microsoft Applied Skills relevant to WindowsServer, Azure Arc, automation, identity or security.
• VMware, backup, storage, Kubernetes, Linux, AWS ornetworking certification aligned to the supported environment.
• ITIL 4 Foundation or demonstrated experienceapplying service management practices.
• Tertiary qualification in information technology,engineering or a related discipline, or equivalent commercial experience.

Current hands-on capability and evidence of delivery are more importantthan legacy certification titles.