IT Support Specialist

Connect OS; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A managed services company in Mandaluyong is seeking a dedicated IT Support Specialist to manage critical equipment and support Windows Active Directory. Candidates should possess strong technical skills, including knowledge of VMWare and HP Servers, with at least 1 year of IT experience. The role involves monitoring performance, ensuring compliance, and troubleshooting effectively in high-pressure situations. This is a great opportunity for proactive professionals looking to develop their careers in a dynamic environment.

Qualifications

• Minimum 6-months’ employment experience in any role.
• Technical knowledge in key technologies like VMWare, Microsoft AD, and HP Servers.
• Excellent hardware troubleshooting experience.
• Strong knowledge of Windows Active Directory, DNS, DHCP, TCP/IP.
• Minimum 1-year experience working in an IT role.

Responsibilities

• Monitor and manage the performance of critical equipment and services.
• Act as first point of contact for incoming service tickets.
• Support HP server platforms and Windows Active Directory.
• Manage backups/archives/restores as needed.
• Implement security/compliance requirements.

Skills

VMWare

Microsoft AD

HP Servers

Documentation

PowerShell

Visual Basic

Windows Active Directory

Client facing consultancy

Linux

MAC OS

Education

Formal qualification at a University or TAFE

Microsoft MCSA Qualification or equivalent

ITIL Certification

Tools

QuickBooks

MYOB

Job description

• · To actively monitor and manage the performance of critical equipment and services both for our Clients.
• · To act as a first point of contact for incoming service tickets and support calls.
• · Be an active contributor to Infrastructure Documentation and processes both for our Clients.
• · To support HP server platforms both for our Clients.
• · To support Windows Active Directory and Services both for our Clients.
• · To support Systems and Storage both for our Clients.
• · Assist in projects for application and infrastructure requirements both for our Clients.
• · The administration and support for assets, licensing, and renewals both for our Clients.
• · The implementation of security/compliance requirements both for our Clients.
• · Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• · To enforce policies and procedures for all service contracts for Clients.
• · Ensure the operational effectiveness of all server or office-based technologies as required to meet SLA’s.
• · Server monitoring – monitoring of disk space, system and application errors, memory and swap space utilization, disk performance, CPU, and processes.
• · Software management – plan, test, implement operating system upgrades; install OS, maintenance releases, critical fixes and service packs; assist with application upgrades and installations.
• · Backups/archives/restores – configure and automate system, backups and perform restores as needed.
• · Assist in the implementation, maintenance, procedures, and associated training plans for Systems administration, usage, and disaster recovery.
• · Assist in the implementation of internal SLAs based on availability, capacity and performance. After hours maintenance and release management tasks as scheduled.
• · Assist in the implementation of Disaster Recovery procedures which should include regular updates, DR testing and formal reviews.
• · Ensuring all LIV Corporation Pty Ltd policies and procedures are followed including OH&S and all matters concerning workplace safety.
• · Shared ‘On Call’ after hour’s responsibilities.

Behavioural Requirements

Planning and Achievement

• Identifies more critical and less critical activities and assignments; adjusts priorities when appropriate.
• Allocates appropriate amounts of time for completing work; avoids scheduling conflicts; develops timelines and milestones.
• Sets stretch targets and works diligently to achieve them.
• Takes pride in achieving or exceeding own expectations and expectations of customers.

Quality Orientation

• Accurately and carefully follows established procedures for completing critical tasks.
• Vigilantly watches over job processes, tasks, and work products to ensure freedom from errors or omissions.
• Initiates action to correct quality problems or notifies others of quality issues as appropriate.
• Consistently seeks out opportunities to improve processes, systems and services provided to clients.

Problem Solving

• Identifies issues, problems, or opportunities and determines what potential action may be required.
• Collects information to better understand issues, problems, and opportunities.
• Interprets information from a variety of sources; detects trends, associations, and cause-effect relationships.
• Creates appropriate options for addressing problems and achieving desired outcomes.
• Includes others in the decision-making process as needed.

Customer Service

• Actively listens and enquires to clarify client or team member queries, feedback or needs.
• Engages customers in a warm and inviting manner, taking steps to build rapport and taking a genuine interest in their circumstances and needs.
• Asks questions to determine needs; listens carefully; provides appropriate information; summarises to check understanding.
• Deals with challenging tasks or problems in a positive, constructive and professional manner.
• A high capacity to communicate faults and problems to clients.
• Conveys information in a clear and professional manner, uses syntax, pace, volume, diction, and mechanics appropriately.
• Asks questions to check for satisfaction; commits to follow-through, if appropriate; thanks customer.
• Shares important or relevant information with the team.
• Willing to do what is required to assist the team.
• Recognises by one’s self when opportunities present to help others and goes out of one’s own way to help others.
• Makes others feel welcome, takes an interest in others wellbeing.

Personal Development

• Takes responsibility for personal professional development.
• Applies learning by when dealing internally and with clients.
• Shares learning’s with the team.

SelectionCriteria

· Essential

• Minimum 6-months’ employment experience in any role.
• Formal qualification at a University, TAFE, or a recognized industry equivalent. Preference will be given for disciplines from Engineering, Information Technology (Computing), and Science streams. Additionally, Microsoft certification will also be viewed favourably.
• Some technical knowledge in key technologies: VMWare, Microsoft AD, HP Servers, and related technologies
• Contributed to day to day infrastructure stability of key business systems
• Excellent hardware troubleshooting experience
• Documentation– hardware/software configurations, change control, downtime / availability, problem / resolution, procedures, resource usage, etc.
• Some knowledge of automation and creating scripts using PowerShell and Visual Basic
• Strong knowledge and experience with Windows Active Directory, DNS, DHCP TCP/IP, and general troubleshooting.
• Minimum 1-year experience working in an IT or similar role
• Minimum 2-years’ employment experience in any role.
• Microsoft MCSA Qualification or equivalent.
• ITIL Certification
• Client facing consultancy experience
• Background in working in large organisations
• Experience ERP Enterprise Systems
• Experience in Networking Technologies (Layer 3 and Layer 2)
• Experience around configuring and efficiently managing Storage (SAN’s and NAS)
• Basic understanding of website environments including, but not limited to; cPanel, DNS servers, SSL Certification and domain management
• Experience with QuickBooks or MYOB
• Experience with Linux and MAC OS Operating Systems
• Participate in Vendor Management with key technology vendors
• Demonstrated experience in managing business expectation and delivering IT solutions
• Demonstrated experience around configuring and managing Virtualization products