Senior Success Operations Analyst - Drive Retention & Insights

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,200,000; Full time

Job summary

Riskonnect seeks a Senior Analyst, Success Operations to transform customer data into actionable insights and strategic recommendations. You will collaborate with CS leadership to drive retention and operational excellence across a global SaaS organization, turning health and journey data into tangible improvements.

You will lead data and insights initiatives, build dashboards, and coordinate cross-functional projects that optimize CS operations, finance, and services alignment for better

Qualifications

• 5+ years of experience in analytics, business operations, finance, or consulting.
• Experience coordinating or leading cross-functional projects in an operations, CS, support, or systems environment.
• Strong organizational skills and ability to maintain process documentation.

Responsibilities

• Analyze customer health, risk, and journey data to surface actionable insights.
• Build and maintain dashboards, reports, and presentations on key business metrics.
• Lead or coordinate cross-functional projects across CS Ops processes, systems, and enablement.
• Develop and maintain project plans, timelines, status updates, and action-item tracking.
• Identify project risks, blockers, and dependencies, and elevate issues to keep delivery on schedule.
• Design scalable strategies that improve processes, systems, and team effectiveness.

Skills

Analytical mindset

Cross-functional collaboration

Project coordination

Organizational skills

Education

Bachelor's degree in business, information systems, communications, or related field

Tools

CRM platforms (Gainsight)

SharePoint

Job description

Riskonnect seeks a Senior Analyst, Success Operations to transform customer data into actionable insights and strategic recommendations. You will collaborate with CS leadership to drive retention and operational excellence across a global SaaS organization, turning health and journey data into tangible improvements.

You will lead data and insights initiatives, build dashboards, and coordinate cross-functional projects that optimize CS operations, finance, and services alignment for better