Senior Success Operations Analyst

Riskonnect, Inc.; Pasig; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

Riskonnect, Inc. is seeking a Senior Analyst, Success Operations to partner with CS leadership and transform customer data into strategic recommendations.

You will build insights, dashboards, and project plans that drive retention and operational excellence in a global SaaS organization. You will lead cross-functional projects, develop scalable processes, and align with finance, sales operations, and professional services to achieve shared outcomes.

Qualifications

• 5+ years of experience in analytics, business operations, finance, or consulting.
• Bachelor's degree in business, information systems, communications, or related field (or equivalent practical experience).
• Experience coordinating or leading cross-functional projects in an operations, CS, support, or systems environment.
• Strong organizational skills, including experience maintaining process documentation or operational materials.
• Comfortable working in a fast-paced environment with shifting priorities.

Responsibilities

• Analyze customer health, risk, and journey data to surface actionable insights.
• Build and maintain dashboards, reports, and presentations on key business metrics.
• Evaluate the impact of major business initiatives and proactively flag opportunities.
• Lead or coordinate cross-functional projects across CS Ops processes, systems, and enablement.
• Develop and maintain project plans, timelines, status updates, and action-item tracking.
• Identify project risks, blockers, and dependencies, and elevate issues to keep delivery on schedule.
• Partner with CS leadership to design scalable strategies that improve processes, systems, and team effectiveness.

Skills

Analytics

Business operations

Finance

Consulting

Project coordination

Education

Bachelor's degree

Tools

Gainsight

SharePoint

Job description

Riskonnect, Inc. is seeking a Senior Analyst, Success Operations to partner with CS leadership and transform customer data into strategic recommendations.

You will build insights, dashboards, and project plans that drive retention and operational excellence in a global SaaS organization. You will lead cross-functional projects, develop scalable processes, and align with finance, sales operations, and professional services to achieve shared outcomes.