Retention and Loyalty Supervisor

Jobtailor; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Jobtailor in the Philippines is seeking an experienced Operations Data Analytics Lead to oversee a team of analysts, drive data-informed strategies, and ensure the accuracy and timeliness of reports affecting retention and loyalty outcomes.

You will translate strategic priorities into analytical workstreams, collaborate with Product, Finance, and the Data team, and maintain audit-ready financial records while guiding KPI-focused performance.

Qualifications

• Bachelor's degree in related field.
• 3–5 years in operations, analytics, or BI, preferably in tech/ride-hailing/fintech.
• Experience managing a team of analysts and coaching direct reports.
• Strong proficiency in data analysis and reporting tools (SQL, Tableau, Looker, Excel, Google Sheets).
• Ability to thrive in fast-paced, high-growth environments with multiple priorities.
• Familiarity with CRM platforms and loyalty systems.
• Excellent communication and stakeholder management.

Responsibilities

• Lead, supervise, and develop Operations Data Analysts to meet KPI targets.
• Own data quality and timely financial outputs; final reviewer before escalation.
• Translate strategic priorities into clear data workstreams and projects across Operations.
• Drive data-informed decisions across retention funnel with analytics insights.
• Monitor incentive spend and budget utilization; ensure audit-ready records.
• Act as escalation point and coordinate with Product, Finance, and Data teams.
• Support planning; prepare data packages and strategic decks.

Skills

Leadership

Data Analysis

KPI Achievement

Financial Reporting

Stakeholder Communication

Cross-Functional Coordination

Education

Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or related field

Tools

SQL

Tableau

Looker

Excel

Google Sheets

BI Platforms

CRM Platforms

Loyalty Systems

Open Loyalty

Job description

• Lead, supervise, and develop Operations Data Analysts - setting clear performance expectations, conducting regular check-ins, and ensuring each team member is on track to meet their individual KPI targets
• Own the overall quality, accuracy, and timeliness of all data reports and financial outputs produced by the team - serving as the final reviewer before insights and reports are escalated to the Retention & Loyalty Manager or senior stakeholders
• Translate the Retention & Loyalty Manager's strategic priorities into clear analytical workstreams, data projects, and financial models - coordinating task allocation across Operations to ensure efficient execution,
• Drive data-informed decision-making across the biker retention funnel by synthesizing insights from driver segmentation, churn analysis, incentive penetration tracking, CLTV/CAC modeling, and productivity reporting into cohesive strategic recommendations
• Monitor incentive spend, budget utilization, and commission program economics in coordination - flagging variances, optimizing spend efficiency, and ensuring all financial records are audit-ready and compliant
• Act as the primary point of escalation for Operation Data Analysts - resolving blockers, facilitating cross-functional coordination with Product, Finance, and the Data team, and representing the analytics cluster in team planning and review sessions
• Support the Retention & Loyalty Manager in team planning, KPI scorecard reviews, and senior stakeholder presentations preparing data packages, performance summaries, and strategic decks that clearly connect team outputs to national CB and biker livelihood outcomes
• Accept other associated responsibilities and projects as the need arises

Requirements

• Bachelor's degree in Business Administration, Data Analytics, Statistics, Finance, Economics, or a related field
• Minimum 3-5 years of experience in operations, analytics, or business intelligence preferably within a tech, ride-hailing, fintech, or marketplace company
• Proven experience managing or supervising a team of analysts, with demonstrated ability to coach, develop, and motivate direct reports toward KPI achievement
• Strong proficiency in data analysis and reporting tools (e.g., Google Sheets, Excel, SQL, Tableau, Looker, or equivalent BI platforms)
• Ability to thrive in a fast-paced, high-growth environment and manage multiple priorities simultaneously
• Experience translating business objectives into data-driven strategies, product briefs, or operational frameworks
• Familiarity with CRM platforms, loyalty systems, or driver/customer lifecycle management (experience with Open Loyalty or similar platforms is a plus)
• Excellent communication and stakeholder management skills - able to present complex data insights to both technical and non-technical audiences clearly and concisely.

Core Competencies

Demonstrates strong leadership in managing Operations Data Analysts, ensuring quality and accuracy in data reporting, and translating strategic priorities into actionable data projects. Proficient in data analysis and reporting tools, with a focus on driving data-informed decision-making and optimizing financial performance.

Highest-signal resume keywords

• Team Management
• Data Analysis
• KPI Achievement
• Financial Reporting
• Stakeholder Communication

Hard Skills

• Data Analysis
• Data Reporting
• Financial Modeling
• Churn Analysis
• SQL
• Tableau
• Google Sheets
• Excel
• Looker
• Budget Utilization

Soft Skills

• Leadership
• Coaching
• Communication
• Problem-Solving
• Cross-Functional Coordination

Industry Keywords

• Operations
• Analytics
• Business Intelligence
• Ride-Hailing
• Fintech
• Marketplace

Tools & Technologies

• Business Intelligence Platforms
• CRM Platforms
• Loyalty Systems
• Open Loyalty