Senior Customer Success Manager

Payoneer Inc.; Manila; Hybrid; PHP 1,228,000 - 2,120,000; Full time

Job summary

Payoneer Inc. in Manila is seeking an experienced Customer Success Leader to own strategic accounts, drive retention, renewals, and expansion, and build strong relationships with C-level executives.

You will develop quarterly growth plans, deliver executive-level QBRs, and collaborate cross-functionally to ensure a seamless customer experience that drives measurable business value.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years in Customer Success, Account Management, or B2B Sales.
• Data-driven with proven revenue growth through retention and expansion.
• Excellent negotiation and stakeholder management.
• Experience presenting to executives and leading meetings.

Responsibilities

• Own a portfolio of strategic customers and drive retention, renewals, and expansion.
• Lead commercial conversations including upsell and renewal discussions.
• Build relationships with C-level executives and senior stakeholders.
• Develop quarterly and annual account growth plans to maximize customer value.
• Deliver QBRs and customer presentations with clear business impact.
• Partner cross-functionally to resolve challenges and ensure a seamless customer experience.
• Track health, opportunities, and pipeline in CRM and forecast.
• Create customer success stories, case studies, and advocacy opportunities.
• Identify strategic growth opportunities within existing accounts and drive long-term customer success.

Skills

Account management

Customer success

B2B sales

Negotiation

Stakeholder management

Executive presentations

CRM (Salesforce)

Data-driven

Cross-functional collaboration

Education

Bachelor’s degree in Business/Marketing/Communications

Tools

Salesforce

Job description

About Payoneer

Full time | Hybrid | Manila

What You’ll Do

• Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities.
• Lead commercial conversations, including upsell, cross-sell, and renewal discussions.
• Build and maintain strong relationships with C-level executives and senior stakeholders.
• Develop and execute quarterly and annual account growth plans to maximize customer value.
• Deliver executive-level Quarterly Business Reviews (QBRs) and customer presentations with clear business impact and compelling storytelling.
• Partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure a seamless customer experience.
• Track customer health, opportunities, and pipeline activity within CRM systems, maintaining accurate reporting and forecasting.
• Create customer success stories, case studies, and advocacy opportunities to showcase business impact.
• Identify strategic growth opportunities within existing accounts and drive long‑term customer success.

Who You Are

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• 5+ years of experiencein Customer Success, Account Management, or B2B Sales roles.
• Data-driven with strong commercial mindset with proven experience driving revenue growth through customer retention and expansion.
• Excellent negotiation, relationship‑building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision‑makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer‑focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.
• Experience using Salesforce or similar CRM platforms.

Preferred Qualifications

• Experience in Enterprise Sales or Enterprise Account Management.
• Background in Fintech, Payments, or SaaS environments.
• Familiarity with customer lifecycle management and strategic account planning.
• Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus
• Knowledge of additional APAC languages is a plus

The Payoneer Ways of Working

Act as our customer’s partner on the inside
Learning what they need and creating what will help them go further.

Do it. Own it.
Being fearlessly accountable in everything we do.

Continuously improve
Always striving for a higher standard than our last.

Build each other up
Helping each other grow, as professionals and people.

We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case‑by‑case basis.