Senior Specialist, Learning Development & Delivery

Cardinal Health International Philippines Inc.; Pateros; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a Learning Delivery professional to design and deliver onboarding and ongoing training across multiple geographies and business segments.

The role covers instructor-led and virtual sessions, course evaluations, and coordinating training schedules to meet business objectives. The ideal candidate has 2+ years in customer service or call center industries, strong facilitation and communication skills, and experience with MS Office for

Qualifications

• Bachelor’s degree in related field, preferred.
• 2+ years of relevant experience in customer service or call center industries is required.
• Experience in the healthcare, medical, or pharmaceutical business segment is an advantage.
• Experience in facilitating training in both virtual and in-person settings.
• Strong communication, engagement, and facilitation skills.
• Knowledge of using Microsoft Office applications to create and display reports and dashboards.
• Willing to work on hybrid set-up and during US business hours.
• Internal candidates are required to have worked in a B4, P1 and P2 role for at least one year before being considered for this position.

Responsibilities

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks.
• Works on projects of moderate scope and complexity.
• Identifies possible solutions to a variety of technical problems and takes actions to resolve.
• Applies judgment within defined parameters.
• Receives general guidance may receive more detailed instruction on new projects.
• Work reviewed for sound reasoning and accuracy.

Skills

Adult learning

Facilitation

Presentation tools

Microsoft Office

Dashboards & reports

Education

Bachelor’s degree

Tools

MS Office

Job description

What Learning Development and Delivery contributes to Cardinal Health

Learning Delivery is responsible for delivering learning to multiple geographies and/or business segments, including new hire onboarding and continuous learning experiences. This includes instructor-led and virtual instructor-led training, evaluating courses, administering processes, coordinating training schedules, and conducting course evaluations to align business objectives with learning needs and strategies.

• Demonstrates expertise in adult learning theories and best practices
• Collaborates with business leaders and learning business partners to identify development needs and offers solutions
• Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
• Possesses knowledge of and experience in using training system technologies and classroom tools
• Efficiently applies classroom management/facilitation techniques to various classroom situations
• Provides feedback on course design and content to Instructional Design & Development (IDD) team
• Provides feedback to class participants and business leaders

Qualifications

• Bachelor’s degree in related field, preferred
• 2+ years of relevant experience in customer service or call center industries is required.
• Experience in the healthcare, medical, or pharmaceutical business segment is an advantage
• Experience in facilitating training in both virtual and in-person settings
• Strong communication, engagement, and facilitation skills
• Knowledge of using Microsoft Office applications to create and display reports and dashboards
• Willing to work on hybrid set-up and during US business hours
• Internal candidates are required to have worked in a B4, P1 and P2 role for at least one year before being considered for this position.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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