Senior Specialist, Learning Development & Delivery

Cardinal Health, Inc.; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cardinal Health, Inc. is seeking a Learning Delivery professional to provide onboarding and ongoing learning across geographies and business segments.

You will handle instructor-led and virtual training, evaluate courses, coordinate schedules, and align programs with business objectives. The role requires strong communication and facilitation skills, experience with Microsoft Office for reporting and dashboards, and willingness to work in a hybrid setup during US business hours.

Qualifications

• Bachelor’s degree in related field, preferred.
• 2+ years of relevant experience in customer service or call center industries is required.
• Experience in healthcare, medical, or pharmaceutical business segment is an advantage.
• Experience in facilitating training in both virtual and in-person settings.
• Strong communication, engagement, and facilitation skills.
• Knowledge of using Microsoft Office applications to create and display reports and dashboards.
• Willing to work on hybrid set-up and during US business hours.
• Internal candidates are required to have worked in a B4, P1 and P2 role for at least one year before being considered for this position.

Responsibilities

• Delivers learning to multiple geographies and business segments.
• Includes onboarding and continuous learning experiences.
• Involves instructor-led and virtual instructor-led training.
• Evaluates courses, administers processes, coordinates training schedules, and conducts course evaluations to align learning with business objectives.
• Provides feedback to participants and stakeholders.

Skills

Adult learning theories

Facilitation

Presentation tools

Training technology

Classroom management

Feedback

US business hours

Education

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

What Learning Development and Delivery contributes to Cardinal Health

Learning Delivery is responsible for delivering learning to multiple geographies and/or business segments, including new hire onboarding and continuous learning experiences. This includes instructor-led and virtual instructor-led training, evaluating courses, administering processes, coordinating training schedules, and conducting course evaluations to align business objectives with learning needs and strategies.

• Demonstrates expertise in adult learning theories and best practices
• Collaborates with business leaders and learning business partners to identify development needs and offers solutions
• Demonstrates knowledge and effective use of presentation/facilitation tools, techniques, materials, etc.
• Possesses knowledge of and experience in using training system technologies and classroom tools
• Efficiently applies classroom management/facilitation techniques to various classroom situations
• Provides feedback on course design and content to Instructional Design & Development (IDD) team
• Provides feedback to class participants and business leaders

Qualifications

• Bachelor’s degree in related field, preferred
• 2+ years of relevant experience in customer service or call center industries is required.
• Experience in the healthcare, medical, or pharmaceutical business segment is an advantage
• Experience in facilitating training in both virtual and in-person settings
• Strong communication, engagement, and facilitation skills
• Knowledge of using Microsoft Office applications to create and display reports and dashboards
• Willing to work on hybrid set-up and during US business hours
• Internal candidates are required to have worked in a B4, P1 and P2 role for at least one year before being considered for this position.

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.