Senior ServiceNow Product Owner

Partners Group; Taguig; Hybrid; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

One-month sabbatical after every five

Education assistance program

Fun office events and volunteer opport

Mentorship opportunities

Job summary

Partners Group is seeking a Senior ServiceNow Product Owner in Manila/Taguig to deliver enterprise workflow solutions, combining deep platform expertise with AI-driven innovations. You will guide governance, backlogs, and cross-functional delivery while mentoring teams to elevate platform capabilities in ITSM, ITOM, HRSD, and custom apps.

The role emphasizes collaboration with senior leadership, strong stakeholder management, and adherence to engineering standards in a hybrid on-site/remote

Qualifications

• 10+ years hands-on ServiceNow experience including architecture and custom development.
• Proven track record in leading enterprise-scale ServiceNow programs.
• Strong understanding of ServiceNow architecture, APIs, and integration strategies.
• Experience in Agile product ownership and backlog management.
• Familiarity with ITIL practices and ITSM.

Responsibilities

• Manage stakeholder relationships to align platform initiatives with business objectives.
• Act as trusted advisor to senior leadership on platform capabilities and risks.
• Lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom apps.
• Define and enforce development standards, governance, and best practices.
• Oversee internal and external development teams ensuring high-quality solutions.
• Lead backlog management, sprint planning, and release coordination.

Skills

ServiceNow

ITSM

ITIL

Agile

AI in ServiceNow

Education

Bachelor's or Master's in CS/IS

Tools

APIs & Integrations

Cloud-native concepts

Job description

What it's about

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

We are looking for a Senior ServiceNow Product Owner to deliver and enhance enterprise workflow solutions that improve user experience, streamline operations, and support business objectives. The role combines deep ServiceNow expertise with AI-driven innovation, helping transform ideas and requirements into scalable digital solutions. As a senior technical contributor, you will drive platform evolution, uphold engineering standards, and mentor team members while promoting continuous improvement.

Key Responsibilities

Productivity & Quality

• Manage stakeholder relationships to facilitate effective request intake, prioritization, and alignment of platform initiatives with strategic business objectives.
• Act as a trusted advisor to senior leadership on platform capabilities, risks, and opportunities.
• Balance technical feasibility, business impact, and resource availability to drive decision-making.
• Lead complex ServiceNow implementations across ITSM, ITOM, HRSD, and custom applications.
• Define and enforce development standards, governance models, and platform best practices.
• Oversee internal and external development teams, ensuring high-quality, maintainable code and configurations.
• Facilitate ongoing engagement with business units to understand needs, gather requirements, and define value-driven use cases.
• Lead backlog management, sprint planning, and release coordination, ensuring transparency and alignment with business goals.
• Design scalable, secure, and integrated ServiceNow solutions that support cross-functional workflows and enterprise automation.
• Evaluate new ServiceNow capabilities and third-party integrations to enhance platform functionality.
• Ensure architectural consistency and alignment with enterprise IT strategy.

Compliance

• Timely complete all compliance obligations and trainings, including relevant professional certification if applicable
• Thoroughly understand and guide team members on the compliance, security and operational responsibilities in your area of work.

What we expect

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, or related field.
• 10+ years of hands-on ServiceNow experience, including platform architecture, module implementation, and custom development.
• Proven track record in leading enterprise-scale ServiceNow programs and managing cross-functional stakeholder relationships.
• Strong understanding of ServiceNow architecture, APIs, and integration strategies.
• Experience in Agile product ownership and backlog management.
• Strong background in IT Service Management (ITSM) and familiarity with ITIL practices.
• Demonstrated experience leveraging AI capabilities within ServiceNow

Preferred skills

• ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/HRSD)
• Familiarity with cloud-native architecture, DevOps practices, and CI/CD pipelines.
• Strong communication, facilitation, and stakeholder management skills.
• Ability to influence without authority and drive consensus across diverse teams.

Work Arrangement

• Schedule : 1PM-10PM PHT
• Hybrid : 3 days onsite, 2 days work form home. Mondays and Fridays are mandatory onsite days

What we offer

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent by offering a workplace where results are truly recognized and rewarded. We offer a fantastic opportunity for you to grow:

• Professional, international working environment
• Challenging, rewarding career within a growing company
• Collaborative environment, with on-the-job training and mentorship opportunities
• One-month sabbatical after every five years of service
• Education assistance program
• Fun office and team events, including volunteer opportunities to connect with and help our local communities

www.partnersgroup.com