Senior ServiceNow Platform Engineer - Hybrid (Makati)

gss hr solutions private limted; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

gss hr solutions private limted is seeking a ServiceNow Platform Engineer in Makati. The role is permanent with a hybrid work pattern requiring 2 days per week in the office.

You will ensure platform stability, perform maintenance, manage upgrades, and oversee security across the ServiceNow environment. Responsibilities include incident handling, integration work with Entra ID and other systems, and collaboration with developers to optimize performance and security.

Qualifications

• Experience with ServiceNow development and administration.
• Administering and maintaining ServiceNow instances, upgrades, and performance monitoring.
• Hands-on SSO implementation using SAML and OpenID Connect.
• Integrating ServiceNow with Entra ID, endpoint management and observability tools.
• Performance tuning to optimize ServiceNow databases and instances.
• Experience with Java or similar OO language.
• Knowledge of data structures, algorithms, OO design, and design patterns.
• Understanding of ITIL processes and best practices.
• Strong problem solving and independent work ability.
• Excellent communication with stakeholders and team members.

Responsibilities

• Ensure platform stability and usability across production and non-production environments.
• Perform application maintenance, including performance tuning, monitoring, and issue resolution.
• Oversee incident support and troubleshooting for the platform.
• Lead planning and execution of platform upgrades.
• Manage instance security, including user/group access and ACLs.
• Provide configuration guidance and support to developers.
• Maintain a secure and hardened platform environment.
• Establish and enforce security standards across the platform.
• Validate design and integration requirements for data exchange between systems.
• Maintain integrations between ServiceNow and internal applications.

Skills

ServiceNow development

ServiceNow administration

Upgrades planning

Performance monitoring

System hardening

SSO (SAML, OIDC)

Entra ID integration

Endpoint management integration

Observability tools integration

Java / OO language

Data structures / algorithms

OO design patterns

ITIL processes

Independent problem solving

Communication with stakeholders

Job description

gss hr solutions private limted is seeking a ServiceNow Platform Engineer in Makati. The role is permanent with a hybrid work pattern requiring 2 days per week in the office.

You will ensure platform stability, perform maintenance, manage upgrades, and oversee security across the ServiceNow environment. Responsibilities include incident handling, integration work with Entra ID and other systems, and collaboration with developers to optimize performance and security.