Senior ServiceNow Platform and Process Lead

Information Technology Senior Management Forum

Philippines

On-site

PHP 1,200,000 - 1,900,000

Full time

5 days ago

Be an early applicant

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Information Technology Senior Management Forum is seeking a ServiceNow Manager to act as a strategic liaison between the IT ServiceNow platform and multiple business units. You will define, design, and continuously improve IT service management processes, aligning data, integrations, and performance metrics with organizational strategy and roadmaps.

This role emphasizes an exceptional end-user experience, driving a customer-centric, digital environment through optimized workflows, automation,

Qualifications

7+ years IT business analysis experience in a large or mid-sized enterprise
3+ years hands-on ServiceNow experience across multiple modules
Strong knowledge of ITIL practices and IT service management processes
Experience in regulated environments (e.g., healthcare, GxP) preferred
Strong project, stakeholder, and vendor management skills

Responsibilities

Lead ServiceNow-enabled capabilities across ITSM, CSM, GRC, HAM, ITOM, and SPM
Collaborate with business leaders to understand objectives and prioritize demand
Produce high-quality artifacts: BRDs, functional specs, process flows, user stories
Provide configuration, testing (UAT), validation, and implementation support
Mentor junior Business Analysts and drive continuous improvement