ServiceNow Platform Specialist

Hammerjack Pty Ltd; Manila; On-site; PHP 1,839,362 - 3,065,604; Full time

Job summary

Hammerjack Pty Ltd is seeking a ServiceNow Platform Specialist located in Manila, Philippines. The ideal candidate will have over 5 years of experience in ServiceNow administration, responsible for maintaining platform stability and security while supporting development teams.

Key responsibilities include managing user access, troubleshooting incidents, performing upgrades, and configuring workflows. A strong understanding of ITSM and automation is essential. Candidates with relevant certifications are preferred.

Qualifications

• 5+ years of experience in ServiceNow administration and platform management.
• Expertise in platform upgrades, monitoring, and troubleshooting issues.
• Strong knowledge of integrations and automation using Flow Designer.

Responsibilities

• Manage ServiceNow platform administration, user roles, groups, and security.
• Support incidents and troubleshoot platform issues.
• Perform platform upgrades, patching, and release management activities.
• Collaborate with architects, developers, stakeholders, and vendors.

Skills

ServiceNow Administration

Java

Business Rules

Client Scripts

REST/SOAP

ITSM

CMDB Management

Performance Analytics

Education

ServiceNow CSA

ServiceNow CAD

ServiceNow CIS-ITSM

ITIL v3/v4 Foundation

Job description

Job Summary

We are looking for a ServiceNow Platform Specialist with 5+ years of experience in ServiceNow administration and platform management. The ideal candidate will be responsible for maintaining platform stability, security, upgrades, user access management, incident resolution, and supporting development teams across production and non-production environments.

Key Responsibilities

• Manage ServiceNow platform administration, user roles, groups, ACLs, and security.
• Support incidents, troubleshoot platform issues, and provide end-user guidance.
• Perform platform upgrades, patching, cloning, and release management activities.
• Configure forms, workflows, UI policies, notifications, and catalog items.
• Monitor platform performance and implement instance health improvements.
• Support integrations, CMDB management, and automation using Flow Designer and ingestion.
• Collaborate with architects, developers, stakeholders, and vendors.

Required Skills

• Strong hands-on experience with ServiceNow Administration.
• Expertise in Java, Business Rules, Client Scripts, UI Policies.
• Experience with REST/SOAP and MID Server.
• Knowledge of ITSM, CMDB, Event Management, Performance Analytics, and ATF.
• Experience in platform upgrades, monitoring, and troubleshooting.

Preferred Certifications

• ServiceNow CSA
• ServiceNow CAD
• ServiceNow CIS-ITSM
• ITIL v3/v4 Foundation
• Now Assist (Preferred)