Senior ServiceNow Packaged Apps Lead — Flexible & Stock

Accenture PLC; Metro Manila; On-site; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

HMO on Day 1

Free medicines

Paid vacation & sick leave

Performance incentives & stock plan

Flexible work arrangements

Learning programs & industry certs

Job summary

Accenture PLC is seeking a seasoned ServiceNow Application Engineer to join the Manila office. The role focuses on configuring, customizing and integrating ServiceNow solutions, automating workflows, and ensuring stability across critical business systems.

You will act as a Subject Matter Expert, collaborating with cross-functional teams to analyze requirements, monitor performance, and support upgrades and releases.

Qualifications

• Minimum 7 years of experience with ServiceNow implementations.
• Strong ability to configure, customize and integrate ServiceNow solutions.
• Experience scripting and automating workflows within ServiceNow.
• Familiarity with APIs and web services to enable interoperability.
• Proficiency with low-code/no-code tools to build scalable solutions.
• Understanding IT service management principles related to ServiceNow.

Responsibilities

• Lead independently as a Subject Matter Expert in ServiceNow.
• Actively participate in team discussions and contribute solutions.
• Collaborate with cross-functional teams to gather enhancement requirements.
• Monitor performance and troubleshoot to ensure stable operation.
• Document configuration changes and maintain upgrade/deployment records.
• Assist planning and execution of application upgrades and releases.

Skills

ServiceNow expert

ServiceNow scripting & automation

API & web services

Low-code/no-code development

ITIL/IT service management

Cross-functional collaboration

Job description

Accenture PLC is seeking a seasoned ServiceNow Application Engineer to join the Manila office. The role focuses on configuring, customizing and integrating ServiceNow solutions, automating workflows, and ensuring stability across critical business systems.

You will act as a Subject Matter Expert, collaborating with cross-functional teams to analyze requirements, monitor performance, and support upgrades and releases.